Knowledge and Skills:

• Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
• Requires proven experience in customer relationship management
• Ability to work and communicate effectively with Claims system technical leaders, business analyst and project teams to deliver quality solutions
• Prior experience in managing claims deliverables is preferred.
• Speaks with authority to most layers of depth related to project management methods.
• Makes use of and contributes to the company's PM Professions community.
• PMP Certified.

Responsibilities:

• Manages customer project delivery.
• Revenue as detailed in Impact section.
• Very large/ complex/ single or multiple region.
• High risk.
• High complexity legal and commercial issues.
• Manages project financials including P&L.
• Meets or exceeds SOAR approved budgets.
• Provides reliable financial forecasts to the management.
• Manages business development.
• Identifies and develops new opportunities with client.
• Supports early qualification and opportunity assessment for large and complex opportunities.
• Acts as opportunity manager for high risk deals.
• Manages client relationships.
• Manages upper level client delivery relationships.
• Frequently represents the organization to external customers/clients.
• Manages project team.
• Manages internal as well as external resources with a team size less than 40 people.
• Mentors and encourages skill development of project team members.
• Provides detail performance review input and development recommendations for team members.

Education and Experience Required:

• First Level University degree.
• 7 years experience in project management or in like roles/businesses.