Case Manager

Arapahoe Community College
July 29, 2022
Littleton, CO
Job Type


Job Description

At ACC, every employee is focused and responsible for student success. We promote a culture of inclusivity and innovation through individualized support, passionate employees, and a welcoming environment. Hands on experiences and personalized attention make learning come alive at ACC enabling our diverse community of students and staff to develop the knowledge and skills they need to reach their academic and career goals. Since 1965, ACC has supported a culture of achievement and has been the place of choice for people who want to Move Mountains.

ACC seeks applicants who understand and have first-hand experience with historically marginalized populations such as people of color, LGBTQ+ community members, veterans, first generation graduates, and people with disabilities.

Job Summary

The Dean of Students (DOS) Office exists to provide advocacy and support for students who need resources, such as counseling services or support services, on or off campus. This office oversees the Student Code of Conduct, student disciplinary procedures, the student grievance procedures for students (civil and non-civil) and ACC's Care Team (behavior intervention team). The DOS office supports the classroom experience, acts as a partner in the management of student behavior both inside and outside the classroom, and serves as the Single Stop Office where we aim to connect students to local and government resources they may qualify for.

The Case Manager will play a critical role in the Dean of Students Office by providing struggling students with referrals, resources, and basic-needs support. The Case Manager will implement non-clinical interventions to provide care, support, and resources for students who have challenges with their health, housing, finances, academics, relationships, behavior, safety, and other aspects of their general welfare. This non-clinical position will intervene with students in crisis and employ de-escalation strategies, as needed.

Under the direction of the Dean of Students, the Case Manager will be responsible for meeting with students, faculty, and staff regarding concerns impacting student success as well as serving as a conduct officer. This position may be required to work out of any ACC campus, with a primary work location of the Littleton campus.

ACC Equity Statement

We welcome and value the identities and experiences of our students, staff, faculty, and surrounding communities. We seek to engage and support historically marginalized groups whom higher education has traditionally failed to serve. We work to foster an equitable and inclusive learning and work environment that supports our students and employees through professional development, programming, reflection, and transformational change of ACC practices, procedures, services, and teaching. We collectively commit to holding ourselves accountable to our equity goals through assessing these efforts with multiple strategies that include voices of those impacted by this work.

Required Qualifications

  • Education and experience sufficient to meet the rigors of the position, such as a bachelor's or a master's degree from a regionally accredited college in social work, public health, human relations, higher education, student affairs administration, or related degree.
  • Two years' graduate or one-year professional experience working in case management, student conduct, psychology, counseling, social work, human services, residence life, academic advising, and/or otherwise coordinating services for students/clients.
  • Experience documenting sensitive information and/or managing private records.
  • Experience working with people from underserved or underrepresented backgrounds in the higher education or human services environments.
  • Experience with and/or sensitivity to the needs of a diverse urban student population including but not limited to post-traditional students, students of color, Veterans, and first-generation college students.
  • Effective communication, interpersonal, problem solving, reasoning, and conflict management skills.
  • Commitment to creating an inclusive learning and work environment and ability to work effectively with students, families, faculty, and staff of diverse backgrounds.
  • Proficient in Microsoft Office.

Preferred Qualifications

  • Experience operationalizing inclusion in the workspace with students/clients and/or colleagues.
  • Bilingual and able to read, write, and speak Spanish proficiently.
  • Work experience in higher education.
  • Experience with student information systems, such as Banner, and conduct databases, such as Maxient.
  • Experience making professional presentations to groups of up to 50 people.
  • Understanding of college disciplinary processes, Restorative Justice practices and principles, and knowledge of applicable laws and regulations regarding student policies and records (FERPA, Clery Act, and Title IX).
  • Ability to manage and coordinate several programs, activities, and services simultaneously.

Physical & Cognitive Demands

The following are some of the physical and cognitive demands commonly associated with this position.

  • Occasionally moves, positions, and transports files and office materials weighing up to 10 lbs.
  • This is largely a sedentary role. This position operates in an office environment and constantly uses a computer, and routinely uses standard office equipment including phones, copiers, etc.
  • The person in this position constantly communicates with internal and external constituents and students. Must be able to exchange accurate information in these situations.
  • Cognitive demands include comparing, copying, computing, compiling, analyzing, coordinating, synthesizing, negotiating, communicating, instructing, and interpersonal skills.

Reasonable Accommodation Statement

Arapahoe Community College provides reasonable accommodations to applicants and employees with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process and/or during the course of employment, please contact Angela Johnson, Director of Human Resources, at 303.797.5715 or [Click Here to Email Your Resumé].

Advertised Salary Range

Salary range for this position is $53,571 to $60,000, commensurate with education and experience. AP 3-45 provides information regarding salary placement and adjustments. This is a full-time, FLSA-exempt position. This position has been exempted from the State Classified System.

To Apply

All applicants must submit:

  1. Resume
  2. Detailed letter of interest (cover letter) addressing the job announcement. Please include your experiences embedding equity and inclusion in your work, see below.

At ACC we seek to hire candidates that demonstrate a commitment to and experience with embedding equity and inclusion into their professional role. Please address this specifically in your cover letter explaining what diversity, equity, and inclusion (DEI) means to you and how you may have incorporated DEI into your current or previous professional responsibilities.

Incomplete applications will not be considered. Candidates who are selected to interview will be asked to submit a completed application form and the names and contact information for three professional references. Candidates will be evaluated based on their qualifications as related to the duties and responsibilities of the position. To apply, scroll down to the bottom of this page and click "Apply."

If you have questions regarding this position, please contact us at [Click Here to Email Your Resumé].

Closing Date

This position will be open until filled with application review starting on July 26, 2022


At ACC, we value and uphold a commitment to a workplace that focuses on employees. Our mission is to provide innovative and responsive educational and economic opportunities in an accessible, inclusive environment that promotes success for students, employees, and the communities we serve. In addition to rewarding and meaningful work, we offer a comprehensive selection of benefits to support our employees, including:

  • Strong, flexible retirement benefits including Colorado PERA's Defined Benefit Plan or Defined Contribution Plan. ACC contributes 20.95% of your salary on your behalf. Supplemental retirement plans including 401(k), 403(b) and 457 plans are also available.
  • Comprehensive health benefits including medical, dental, vision, life, and flexible savings benefits.
  • Employee assistance services such as counseling, professional coaching, financial planning, and more, are available to you and members of your household at no cost through the Colorado State Employee Assistance Program (C-SEAP)
  • Generous paid time off benefits including up to 15 hours of annual leave and 10 hours sick leave per month, 10 paid holidays per year, and up to 18 hours for academic and volunteer activities.
  • Tuition assistance for employees and their eligible dependents at any community college within the Colorado Community College System or CCCOnline.
  • State employees are eligible to participate in BenefitHub which offers discounts for retailers and services and other benefits resources.
  • Employees may qualify for the Public Service Loan Forgiveness Program. Additional information about this program can be found on the Colorado Division of Human Resources website.
  • New hires for full-time positions may be eligible for a relocation assistance benefit if relocating at least 100 miles to work at ACC. Information about this can be found in AP 3-160.

Notice to all Applicants

  • Final candidate will be subject to successful completion of a background check, and, if applicable, a motor vehicle record review.
  • Former employees of the Colorado Community College System, or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in their application material.
  • Final candidate is required to submit official transcripts to Human Resources within thirty (30) days of hire.
  • Direct deposit of payroll is a condition of employment.
  • Arapahoe Community College participates in E-Verify.
  • Arapahoe Community College is a tobacco and smoke-free campus.
  • All ACC employees, except student employees, contribute to Colorado PERA at a fixed percentage of their earnings and do not contribute to Social Security.
  • Finalist must be willing to make Colorado their primary workplace.

Arapahoe Community College is an equal opportunity employer and prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policy 19-60. The College does not discriminate on the basis of sex, gender, race, color, age, creed, national or ethnic origin, ancestry, physical or mental disability, familial status, veteran or military status, pregnancy status, religion, genetic information, gender identity, sexual orientation, or any other protected class or category under applicable local, state, or federal law (also known as "civil rights laws"), in connection with employment practices or educational programs and activities (including admissions).

For information regarding Arapahoe Community College Security, including Clery Act / Crime Statistics for the campuses and surrounding area, please see the Arapahoe Community College Annual Security Report. For a hard copy report, please contact the ACC Campus Police Department at 303.797.5800, [Click Here to Email Your Resumé], or Room M2600 at 5900 South Santa Fe Drive, Littleton, Colorado 80120. #HEJ

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