Customer Service Representative

Robert Half
Published
November 17, 2020
Location
Denver, CO
Category
Job Type

Description

Ref ID: 00610-0011620174

Classification: Customer Service Representative

Compensation: $17.10 to $19.80 hourly

Opening Available for Customer Service Representative!

OfficeTeam is currently searching for an articulate, highly-skilled Customer Service Representative. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. This role will be situated in a challenging and dynamic environment. This could be the Denver, Colorado Customer Service Representative position you're looking for, if you're available for a long-term temporary engagement. If you are interested in this opportunity please email your resume to [Click Here to Email Your Resumé] and call 303-296-4900.

What you get to do every single day:

• Interact with customers via phone and email

• Ensure customers are satisfied when reporting issues with their order

• Manage a queue of customer service cases

• Accurately log all customer interactions and incoming tickets

• Work closely with Operations and Sales to support the customer

• Maintain transparency and integrity with customers and internal teams

• Provide feedback to Operations and Sales to better business practices

• Utilization of HubSpot, Shopify, Dear, FreshDesk, Grasshopper, applications

• Record metrics daily, weekly, monthly and report to team members during meetings

• Oversee customer support and be able to travel to other facilities

• Assign incoming tickets to appropriate departments

• Implement improvement strategies to reduce error rate

• Other duties as assigned

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