Customer Service Representative

Rose International
February 11, 2021
Atlanta, GA
Job Type


Position Title: Customer Service Rep. I

Position Number: 358504

Location: Work at Home 99999

Position Type: Temporary

Required Skill Set:

Call Center, Communications, Customer Service

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Position Title: Customer Service Rep. I
Location: Remote, open to anyone in PST and MST (Please include location and time zone at top of resume)
Duration: 04/05/2021 to 04/04/2022

Training hours: 2 weeks, Monday through Friday, 8 AM to 4:30 PM PST - 100% attendance required
Training Start Date: Monday 04/05/2021
Hours of operation after training: Monday through Friday 7 AM to 7 PM, PST - must be open to any schedule within these hours

Work From Home Requirements:
- Quite space to conduct business
- Broadband/DSL internet connection with the ability to hard wire connect through an ethernet cord (cellular or satellite internet is not accepted as it does not meet the requirements for the systems used for this position)
- Company provides all equipment needed, the only things not provided are a desk and a chair
- Workstation in home should have the space needed for 2 24 inch monitors and a desktop computer

Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.

Job Responsibilities
· Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting on company website.
· Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
· Support agent/customer relationships; maintain each agency's brand.
· Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
· Adhere to standard operating procedures and consistently utilizes resources provided.
· Stay updated and properly executes upon newsflashes, new workflows and processes.
· Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads, ILTR, NPS and reliability.

- HS or GED equivalent is required

For information and details on employment benefits offered, visit here . If you have any questions/concerns, please contact our HR Department via our secured website .
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