Customer Service Representative

City of Longmont, Colorado
Published
April 2, 2021
Location
Longmont, CO
Category
Job Type

Description

20210119 Customer Service Representative

CLOSING DATE: Open Until Filled

APPLY ONLINE AT LONGMONTCOLORADO.GOV/JOBS

Department: Public Works & Natural Resources

Division: Business and Environmental Services

Hiring Range: $20.47 - $22.74/hour

Monday – Friday, 8:00am – 5:00pm

Regular Full-time with Benefits

Benefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit Pension Plan, 401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term Disability, Bereavement, Jury & Witness Duty, FMLA, Military Leave, Sick, Vacation, Holiday pay, EAP, Tuition Assistance.

Other benefits: Optional, employee elected, voluntary benefits are available.

 

Definition:

This position performs a wide variety of collection and customer service, public assistance, and public information functions associated with the provision and billing of municipal utility services to include a high level of both public contact and telephone contact.

Principal Duties:

Respond to routine internal and external customer service needs and calls including opening and closing service orders, customer follow-up, data entry, and related routine customer service. Research billing errors and information gaps such as missing equipment numbers. Perform service order data entry duties in multiple database formats (i.e., Banner, Hansen, Excel, and other similar work management systems). Provide general administrative support to customer service duties such as: Sorting file documents; Maintaining hard copy and electronic files and records; Receiving/sorting incoming mail and communications; Developing information packets; Maintain activity and work logs. Review accuracy of work of other customer service staff. Schedule work orders, service calls, and other activities for departmental employees. Dispatch or otherwise communicate to other employees on fulfilling service requests and other department needs. Estimate material volumes received at City facilities and calculate customer charges. Manage cash transactions, records, receipts, and deposits. Perform a variety of related public contact, record keeping, filing, data entry, editing and typing duties, as required. Performs essential duties and additional tasks in a manner which enhances City Attributes.

Working Environment:

Work is performed primarily in an office environment. Job requires vision, hearing and speaking ability to communicate effectively with the public and co-workers. Job requires constant use of fingers and both hands, data entry approximately 6 hours per day, and answering phones. Work at front customer counter involves standing or sitting in an elevated chair with continual turning/twisting motion from counter to CRT. Must be able to work in a fast-paced environment and work effectively with irate, upset or angry customers. Requires deductive reasoning abilities sufficient to recognize and resolve billing errors.

Qualifications:

Any combination of education and experience equivalent to a minimum of one year of general office experience including a significant degree of public contact or one year of customer service experience. Special Qualifications: Bilingual (English/Spanish) proficiency desirable.

Selection

The selection process will include complete job description review, personal interview, computer testing, background investigation, criminal background check, and substance screening.

DEADLINE: An ONLINE APPLICATION is required. This job is Open Until Filled.

The online application process is available for this position on our website at www.longmontcolorado.gov . Resumes are not accepted in lieu of the City Application. For more information, call (303) 651-8609.

The City of Longmont offers Equal Opportunity for employment to all qualified applicants. It is the policy of the City of Longmont not to discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, age, ancestry, veteran status, or disability unless related to a bona fide occupational requirement. If you need special assistance in the selection process, please contact the Human Resources Department in advance to make arrangements.

AN EQUAL OPPORTUNITY EMPLOYER

ALL CITY OF LONGMONT FACILITIES ARE SMOKE FREE

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