Customer Service Representative

Published
July 21, 2021
Location
Denver, CO
Category
Job Type

Description

Customer Service Representative

Denver, CO

System One is currently seeking a Customer Service Representative on a contract position located in Denver, CO.

This position will be with our client, a utility holding company serving more than 3.3 million electric customers and 1.8 million natural gas customers.

Customer Service Representative Responsibilities:

  • This role is supporting the company's annual United Way campaign
  • The work will be answering employee / retiree phone calls and emails and helping with giving through the CyberGrants giving portal
  • Answering phones / emails and troubleshooting employee issues
  • Reaching out to donor who have not yet given
  • Employee and retiree support
  • Manages all aspects of customer service related to a corporate giving campaign including answering inquiries via phone and e-mail, taking orders, and follow up services
  • Ability to learn about a variety of products
  • Also may require research skills to troubleshoot customer problems
  • Ability to incorporate constructive feedback
  • Customers may be internal or external with requests of varying degrees of complexity

Customer Service Representative Requirements:

  • High School Diploma or GED
  • This role will be remote until offices reopen
  • Passion for fundraising / giving programs, past experience helping people navigate systems (preferred)
  • Customer Service Skills, Ability to Learn Technology, Communication (preferred)
  • Team culture – Corporate Giving / Foundation Reps
  • Fun, high achieving, fast paced for campaign work
  • Must have strong interpersonal, customer service and communication skills as well as a good analytical ability
  • Experience with MS Office helpful

Duration: Contract

Location: Denver, CO

Pay Rate: $12.51 - $14.86/hr.

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