Customer Service Representative

First Transit
May 11, 2022
Denver, CO
Job Type


Become A Customer Service Representative for First Transit!

*$16.75 Hourly & $17.25 Bilingual + $1,000 Sign on bonus!*

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

 First Transit is seeking full time Customer Service Representatives for our Downtown Denver, Colorado call center location to act as a liaison for the internal and external customers we serve. We are seeking call takers for our operation that serves as the reservation center for the RTD Access-A-Ride program!  We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

Our Customer Service Representatives are responsible for:

  • Effectively communicating with internal and external customers and providers to provide exceptional client service
  • Obtain and enter accurate customer information into the reservation system
  • Utilize our software program called Route Match to schedule inbound Reservation and Access-A-Cabs trips
  • Provide customers with information on the services we provide and assist them as needed

To qualify as a Customer Service Representative, you’ll need:

  • Minimum 19 years old with a High School Diploma or GED
  • Exceptional customer service skills with professional, customer-focused telephone etiquette
  • Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
  • Proficient in time management and multi-tasking
  • Excel at customer service
  • Position requires extended sitting and computer use in an office environment 


We offer $16.75 per hour/ $17.25 for bilingual candidates and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

  • $1,000 Sign on bonus!

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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