Customer Service Representative

Published
May 14, 2022
Location
Golden, CO
Category
Job Type

Description

ERA, A Waters Company is currently looking for a Customer Service Representative to join our organization within the Golden, Colorado facility.  In this role, the individual will be a part of our outstanding customer service group supporting our customers throughout the United States.  The ideal candidate will achieve individual quality and productivity goals in accordance with established objectives.

  • Respond to a high volume of inbound customer inquiries and order requests via telephone calls, email, chat and fax correspondence.
  • Demonstrate our commitment to service by following up on calls and ensuring superior results to drive customer satisfaction.
  • Conduct outbound sales calls to support sales initiatives and enhance the customer experience with ERA.
  • Accurately log information from calls in our CRM tool.
  • Respond to customer requests and questions regarding service, products and account information. 
  • Display a commitment to quality by following required procedures and practices, taking all appropriate measures to ensure quality and search for continuous improvement opportunities.
  • Excel at working as part of a team.
  • Self-motivated, action oriented.

  • 1-3+ years customer service experience.
  • Bachelor’s degree preferred in Environmental Science, Chemistry, or Science.
  • Proficient with contact management software (CRM).
  • Proficient with MS Office (Word, Excel, Powerpoint).
  • Excellent communication, organization and time management skills.
  • Technical background in the sciences preferred.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.   

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

For Colorado Based Applicants: Please reach out to [Click Here to Email Your Resumé] for additional salary information on this role. Additional resources located at www.waters.com/careers for Benefits related information.

Customer Service, Customer Support

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