Customer Service Representative

Lotus Outsourcing INC
Published
July 28, 2022
Location
Denver, CO
Category
Job Type

Description

Job Description

Lotus International focuses on advertising and marketing strategies for our diverse portfolio of clients so we can ensure growth and results for them, us and our team. We strive to produce excellent results for our clients through the belief in our driven and dedicated team.  

A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

Skills:

  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily
  • Ability to share work among a customer service team
  • Attentiveness and patience
  • Time-management skills

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