Customer Service Specialist

Accounting Principals
Published
October 14, 2021
Location
Broomfield, CO
Category
Job Type

Description

Customer Solutions Specialist

Accounting Principles is currently seeking a Customer Service Representative with 3 years of progressive Customer Service Logistics or Supply Chain experience for a full-time job at a well-established food and beverage company based in the Denver CO Metro area. This a great contract role that offers the opportunity to work with a focused driven customer support team.

The Customer Solutions Specialist is accountable for managing the order to delivery process for large customer accounts. The Ideal candidate can proactively lead the resolution of all issues related to customer orders and will collaborate with the Customer and Field Sales to meet service objectives and deliver growth. This position projects a professional company image through verbal and written customer interaction.

Responsibilities:

· Driving productivity initiatives and delivering cost and service improvements in partnership with Supply Chain and Field Sales

· Processes orders and returns, ensuring accuracy of inventory in the inventory control system

· Analyze and report on deductions by customers versus return authorizations in inventory system

· Analyze return trends and research/report on root cause(s), escalating when appropriate

· Receive incoming sales orders via telephone, fax, e-mail, and mail

· Respond to general customer inquiries, invoice questions, and customer complaints

Qualifications:

· Collaborate cross-functionally to analyze issues develop corrective actions or continuous improvement process and align stakeholders to implement the change and communicate the outcome

· Proficient in Order Fulfillment Management, Transportation Pricing Structure and the Credit and Returns process

· relevant knowledge in the following areas: SAP, MicroStrategy, Forecasting, Planning, and Inventory Management

· Intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas functions and pivot tables

· The capacity to comfortably interact with all levels of the business and customers to deliver results in a fast-paced environment

Skills:

· Excellent communication skills both written and verbal

· The ability to work well in a self-managed team environment

· Able to maintain productivity and professionalism while under pressure

· A Logical creative and comprehensive approach to problem solving

· meet strict deadlines and balance multiple priorities

· Displays attention to detail for both accuracy and content

Experience:

· Bachelor’s Degree and/or 3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree

Employment Type: Full-time, 4-month contract

Work Hours: 8:00AM-5:00PM, 40 hours per week

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