Desktop Support Technician

Published
December 26, 2020
Location
Centennial, CO
Category
Job Type

Description

At eXcell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We are seeking an experienced Desktop Support Tech to provide and support Desktop Support Equipment (desktops, laptops, tablets, mobile devices, scanners, plotters, printers, badge printers, conference room devices (including audio / video), televisions, and fax machines), Desktop Support Images, and services environments, including managing device images and the Desktop Support IT product order fulfillment process.

Local candidates only, must be onsite daily, no remote. Duration is 6 months with likely extension.
Standard day shift Monday through Friday. However, this Tech must be available for occasional on-call support for evenings and weekends.

This is a high energy, fast-paced environment. You need to be able to work independently as well as be a team player. You will not be bored!

**You will sporadically be driving within a 60-mile radius, you will receive mileage reimbursement**

Desktop Support Services can include:

  • Planning and consulting support for purchasing of hardware, software, and peripheral products
  • Core and application image build (physical, virtual, mobile) and deployment
  • Client Confidential Information
Additional Desktop Support Services:
  • Mobile devices and software management including management , operations and technical support of Client's mobile device management platform, Factory Engineering and Image Deployment Services and other Desktop Support Services addressed in this Schedule
  • IMACDs
  • Level 2 Support (for Service Request fulfillment and Incident Resolution of Desktop Support Equipment and Desktop Support Software)
  • End User computing access administration
Who You Are:

Experienced

  • 3 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
  • A+ certification preferred
  • Windows 10 environment with some exposure to Mac
  • Conference room setup for AV support
  • Windows server support
  • VIP support
  • Networking
  • Desktop / laptop break-fix experience
  • PC imaging and backup experience
  • Device Management experience
  • Solid experience and understanding of IT services and products
  • Enthusiastic about technology and willing to learn and stay on the cutting edge
Personable
  • Relatable and responsible when interacting with ALL customers
  • When the customer has a problem – are they going to dread your visit? If yes, you're not picking up what we're putting down
  • Consultative approach to solving issues – Help us, help them!
Reliable
  • Ability to transform technical IT solutions lingo into terms everyone understands
  • Impeccable follow-through to customer satisfaction
  • Will attempt to connect to anyone you meet, no matter how difficult
Go-Getter
  • Insatiable desire for knowledge, independence, and success – strive for more than the status quo
  • Not intimidated by problems you've never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell ™ Supports Equal Employment Opportunity** eXcell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
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