Fitness Center Shift Coordinator

University of Colorado
September 20, 2022
Denver, CO
Job Type


Fitness Center Shift Coordinator - 27055 University Staff


University of Colorado | CU Anschutz Medical Campus

School of Medicine, Anschutz Health and Wellness Center

Admin Assistant II/Fitness Center Shift Coordinator

Position #00800628 Requisition #27055

  • Applications are accepted electronically ONLY at ( *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:


Denver: (

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

  • Anschutz Campus Exemptions are allowed for medical or religious reasons.

  • Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.

  • Consolidated/Central Services Administration Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The School of Medicine, Anschutz Health and Wellness Center has an opening for a full-time University Staff (unclassified) Admin Assistant II/Fitness Center Shift Coordinator position.

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital ( and Children's Hospital Colorado ( - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit ( .

Anschutz Health and Wellness Center:

The Anschutz Health and Wellness Center (AHWC) resides within the School of Medicine at the University of Colorado Anschutz Medical Campus. The AWHC is an interdisciplinary center that has become the nation's go-to source of information and programs related to health and wellness. Top researchers work side-by-side with clinicians to develop and deliver wellness and weight loss programs and work with community interventionists to take these programs beyond the walls of the Center into communities. The mission of the Center is "to transform the lives of individuals and communities through science-based wellness strategies."

The vision of the Center is "a world empowered by wellness." All endeavors at the Center are focused on this vision. An integrated approach with a common philosophy is core to the development of the Center's programs. These programs strive to involve every area of the business, including wellness clinic services, the fitness center, and the metabolic and demonstration kitchens. Without this integration, it is not possible to achieve the vision that catalyzed the development of the AHWC. The Center serves as a "learning lab" for creating a model of standard care for wellness centers that can be replicated and exported.

This is the reception point for the Anschutz Health and Wellness Center during the operational hours currently Monday-Thursday 5am-10pm; Friday 5am-9pm and Saturday and Sunday 7am-5pm. This position's primary function is to ensure members check-in, support to group exercise check-in and retail sales as well as building wayfinding.

Position Summary:

The Fitness Center Front Desk Shift Coordinator is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, fitness center member and guest check-in, completion of guest registration prior to fitness center access, and assistance with Center wayfinding for other building visitors and guests. Complies with established Center policies and procedures and HIPAA privacy rules. Ensures precise and timely communication, including prospective guests, training clients, and massage client appointment status to appropriate department(s). Assists in other department tasks as assigned.

Examples of Work Performed:

  • In collaboration with the Front Desk Lead, the Shift Coordinator assists with the administrative responsibility for the Fitness Center Front Desk Assistants scheduling

  • Greets Center members and building guests and visitors and demonstrates superior customer service in doing so

  • Demonstrates knowledge of all building programs and entities to effectively answer and direct building visitors and guests to their appropriate location within the building

  • Verifies those entering the Fitness Center to ensure the only active members in good standing are allowed entry

  • Using the Center Point of Sale system, processes various transactions, including the collection of past due balances, sale of retail items, massage, and personal training packages

  • Responsible for balancing the POS register and reporting discrepancies to Fitness Center Account Assistant

  • Collects all appropriate guest information and sets up guest profiles in the Center member management system for prospective fitness members, new massage clients, and any non-members looking to enter the Center

  • Monitors massage provider schedule and assists massage team with daily scheduling of clients

  • Accepts package deliveries for all facility employees and facilitates pickup

  • Answers phone lines and transfers calls to the Center and building staff as appropriate

  • Assists members with registration for a variety of services and programs including, but not limited to, group exercise classes, and special programs

  • Assist and answer member questions or refer to the correct staff member

  • Participates in establishing and improving processes and policies related to reception operations

  • Participates in search committees for recruiting, coordinating interviews and site visits

  • Supports and aids Fitness Center Front Desk Lead and General Manager in tasks, projects, and events on an as-needed basis

  • Mandatory one weekend a month shift

Mentor students working the reception desk

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority

Minimum Qualifications:

  • Two years of experience in an occupational field related to the work assigned to the position

Substitution: Appropriate education will substitute for the required experience on a year-for-year basis

Conditions of Employment:

  • CPR/AED/First Aid certification or willingness to obtain within 30 days of hire date

  • Willing and able to lift 25lbs

  • Willing and able to Push/ Pull up to 25lbs

  • Willing and able to stand for long periods

  • Availability to work early morning, late night, and weekend shifts

Required: Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

  • Bachelor's degree in a relevant field

  • Previous customer service experience in a Fitness Center

  • Experience with CSI Spectrum Point of Sale software


  • Customer service focused and outstanding customer service skills

  • Consistent, pleasant nature

  • Ability to handle cash, make change and balance a cash drawer

  • Ability to learn new software and any updates

  • Ability to follow credit card acceptance policy as defined by the Center

  • Ability to follow set procedures for entering transactions into the Center Point of Sale system

  • Ability to communicate effectively, both in writing and orally

  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution

  • Attention to detail

  • Demonstrated commitment and ability to advance diversity and inclusion

Salary and Benefits:

The hourly pay rate ( or hiring range ) for this position has been established at $17+ per hour depending on experience

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: (

Total Compensation Calculator: (

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [Click Here to Email Your Resumé] ( .

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Special Instructions to Applicants: Required Application Materials: To apply, please visit: ( and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: Application Deadline: Applications are accepted electronically ONLY at Review of applications will begin immediately and will continue until the position is filled.

Job Category : Administrative Support and Related

Primary Location : Aurora Department: U0001 -- DENVER & ANSCHUTZ MED CAMPUS - 21519 - SOM-Health&Wellness FitnessCtr

Schedule : Full-time

Posting Date : Aug 12, 2022

Unposting Date : Ongoing Posting Contact Name: Jennifer Newman Posting Contact Email: [Click Here to Email Your Resumé] ( Position Number: 00800628

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