Manufacturing Training Supervisor – 1st Shift

Published
May 14, 2022
Location
Denver, CO
Category
Job Type

Description

Department Summary

DISH is a Fortune 200 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Supervises and is responsible for timekeeping/pay issues and performance evaluation of assigned OJTs (On-the-Job Trainers)
  • Supervises and coordinates activities and efficiencies of OJT's providing training in a manufacturing work environment for the repair and refurbishing of satellite TV receivers and accessories
  • Reviews productivity of OJTs daily for accuracy and compliance with established training procedures, and determines workload for team members
  • Determines work procedures, prepares work schedules, and expedites workflow
  • Studies and standardizes procedures to improve efficiency of subordinates
  • Traces history of unresolved issues to determine reasons for errors or needed corrections and recommend remedial actions to resolve discrepancies
  • Other responsibilities include interviewing, hiring, and training OJTs: planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Conducts daily and weekly meetings with team members
  • Performs needs assessments to identify organizational training needs and develop programs to meet those needs
  • Works with senior managers and members of the Human Resources team to establish overall training goals
  • Works with managers and supervisors to assess the training needs of individual departments
  • Identifies and/or writes measurable learning objectives for training programs and courses
  • Uses adult learning principles to assist in the design of programs using environments such as classroom learning, demonstrations, one-on-one training, on- the-job training, or online learning
  • Formulates teaching outlines and determines instructional methods such as individual education, group instruction, lectures, demonstrations, conferences, meetings, or workshops that create diverse opportunities for participants to connect with the content
  • Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials
  • Selects, develops, and implements pre and post-testing procedures to assess learner needs and/or perform gap analyses
  • Manages training programs by evaluating the outcomes of training sessions at the "Four Levels": participant satisfaction, learning, application & behavior change, and business impact
  • Maintains records of trainees' progress and achievements in training database
  • Monitors training costs against budgets and ensure the most efficient use of company resources
  • Tests trainees to measure progress and to evaluate effectiveness of education program(s)
  • Reports on progress of employees under guidance during training periods
  • Reviews new & updated manufacturing documents and prepare team for training
  • Works collaboratively with cross-functional teams on projects, new product rollouts, and process evaluation
  • Revises design of and/or generates training curriculum and methods to improvement effectiveness
  • Manages mid- and long-term training schedule and forecasting
  • Develops and maintains data collection methods, department reports, and data analysis to use for forecasting, training program assessment, and stakeholder reporting
  • Assists in the implementation and sustainment of the training learning management system
  • Works in partnership with Human Resources and the LEAD team to facilitate or co-facilitate leadership courses
  • Reviews designs for errors before printing or publishing them
  • Meets deadlines and keep all stakeholders informed of progress
  • Determines learning and materials requirements for L&D projects

This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position and other duties may be assigned.

#LI-PP1

Skills, Experience and Requirements

SKILLS, EXPERIENCE, AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to travel and be in possession of a valid personal credit card for reimbursement purposes.

  • Proficient in delivering face-to-face training and online learning, using best practices that apply to both environments
  • Demonstrated knowledge of adult learning principles, training program evaluation, and curriculum development, including principles, models, and trends
  • Writing proficiency: excellent communication skills including the ability to effectively communicate technical information
  • Ability to create a positive learning environment, facilitate learning, manage challenges, and evaluate learning
  • Advanced Microsoft Office skills and experience
  • Motivated self-starter with strong interpersonal and organizational skills
  • Ability to build and manage internal relationships, carry out negotiations, and understand customer needs and market requirements
  • Ability to effectively and accurately work on several projects at one time, organize and prioritize tasks, and meet deadlines in a fast-paced environment.
  • Working knowledge of training delivery, design, development, and evaluation techniques
  • Collaborative approach to working with team and clients
  • Scheduling protocols and have more than a general knowledge of reporting/tracking mechanisms
  • Highly organized and detail-oriented with strong time management skills
  • Flexibility in taking direction, receiving critiques, and redirection
  • Ability to support multiple projects and responsibilities simultaneously
  • Must be flexible and able to work in a fast-paced environment where priorities are constantly changing

EDUCATION and/or EXPERIENCE

High School Diploma, Associate's Degree or 4 years of Manufacturing operations experience; Bachelor's degree from four-year college or university or two years of related experience; or equivalent combination of education and experience.

SKILLS

Ability to effectively interact with all levels of organizational staff. Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills. Must be flexible, innovative and have the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions and percentages and ability to apply concepts. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Think independently and have the capability of addressing team member problems. This is a highly skilled position that required the ability to make decisions on business processes, identification and remediation of errors, and issues with existing processes.

CERTIFICATES, LICENSES, REGISTRATIONS

May be required to travel and be in possession of a valid personal credit card for reimbursement purposes. A minimum of 10 current certifications or lateral move from another department. Successful completion of the Manufacturing Training Department OJT Trainer Certification.

ESSENTIAL JOB FUNCTIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands and fingers; sit continuously for extended periods of time; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret documents and instructions; frequent identification of letters, numbers, and symbols in a technology environment. The employee must have the ability to use a keyboard and equipment typically found in an administrative work setting; occasional lifting up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard office/presentation and production floor environment.

Salary Range

Compensation: $70,000.00/Year - $88,000.00/Year
Benefits

  • Our greatest benefit is opportunity, as we promote from within
  • Paid time off - vacation and sick time
  • Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted SlingTV and Boost Mobile plans
  • Paid training

Candidates need to successfully complete a pre-employment screen, which may include a drug test.

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