Account management responsibilities include developing strong relationships with customers and connecting with key business executives and stakeholders to build trust and identify new business opportunities. In this role, you will liaise with cross-functional internal teams (including Sales, Marketing, Client Success, and Product Development) to grow your accounts and improve the entire customer experience. This position may require occasional travel.
If you are familiar with account management software (CRM), have a flair for client communication, and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Ultimately, a successful Account Manager should collaborate internally and externally to grow our existing install base while keeping our clients satisfied and engaged with our products and services in the long-run.
Your Responsibilities Will Include:
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Negotiate contracts and close agreements to maximize profits
Work with Client Success to ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Collaborate with the Sales, Marketing, and Client Success teams to identify and grow opportunities within your accounts
Assist with challenging client requests or issue escalations as needed