Server Job description
Reports to : Manager on Duty
The purpose of this position is to interact with our guests and ensure they have a great experience when dining at the resort. Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Servers are expected to have some basic cooking knowledge.
Prepares the tables, laying out napkins and utensils, making sure the condiments are
refilled, performing all other preparation tasks.
Staying updated on current menu choices, specialties and menu deviations, knowing if the
kitchen staff is running out of any itemsetc.
Handle the table bookings, direct customers to their tables, presenting menus, suggesting
dishes, assisting in drink selection, informing customers about food preparation details,
communicating specific customer needs to the cooks.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Properly open and pour wine at the tableside.
Obtaining revenues, issuing receipts, accepting payments, returning the change.
Performing basic cleaning tasks as needed or directed by supervisor.
Filling in for absent staff as needed.
Assisting with special events as needed.
Greet all guests and owners warmly with an appropriate greeting.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the restaurant.
Must have some familiarity with basic cooking skills.
May be indoor or outdoor setting depending on outlet
Varied weather conditions are expected
Will work near moving or mechanical parts
May work near toxic/caustic chemicals and with fumes or airborne particles.
Varying schedule to include evenings, holidays and extended hours as business dictates
Opening/ Pre Shift
Make sure you are ready for your shift before clocking in. Clean clothes and appearance, pens, pads, and change ready.
If opening am check am opening before customers arrive.
If opening PM check with am crew about anything needed.
Check reservation book.
Check with manager of the day about any special events or groups.
Check with Kitchen about soup of the day and special. (taste what is ready)
Confirm section you will be assigned for shift. And check all tables to make sure all condiments are there.
Make sure side salads and dressing are ready for service.
Greet customers as they arrive at your table.