Spa Manager

Penn National Gaming
September 23, 2022
Black Hawk, CO
Job Type


At Ameristar Casino Resort Spa Black Hawk, we think youll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

As a Spa Manager you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The leader in this position is responsible for directing all aspects of the Ara Spa in accordance with Corporate policy; responsible for achieving revenue and customer service objectives; establishes departmental policies and procedures; develops and monitors departmental budget to ensure profitable operation of all retail outlets.

  • Responsible for actively building and retaining customer relations and acts as a mentor in order to provide superior customer service

  • Hires, trains, motivates and manages property spa staff to ensure proper staffing and that employees receive adequate guidance and resources to perform job responsibilities and meet departmental objectives.

  • Develops, prepares and implements, strategic department budget guidelines and goals ensuring proper planning and efficient operation of departments.

  • Ensures departmental standards, guidelines and objectives are met

  • Works closely with individual property Marketing Directors to promote Ara Spa and its activities.

  • Researches, negotiates, and specifies merchandise to be sold in the spa.

  • Monitors and evaluates spa services to ensure that customer needs are met and that the spa is operating on a profitable basis.

  • Monitors inventories to ensure an acceptable level based upon historical seasonal sales records.

  • Recommends the price for each product and service based upon gross margin guidelines to ensure profitability of the spa according to objectives.

  • Develops, creates and authorizes merchandise displays that will lead to improved sales.

  • Conducts periodic inventories of merchandise and equipment in accordance with prescribed schedules; prepares required reports and acts as a liaison with retail shop supervisors of all properties to ensure that Ara Spa is employing the latest merchandising techniques.

  • Must be able to use all equipment associated with the position, including, but not limited to, computer keyboard.

  • Must be able to observe and direct actions of subordinates.

  • Ability to communicate effectively with customers, as well as all levels of employees.

  • Must be able to effectively and efficiently move around work area.

  • Must be able to twist, lift up to 20 pounds, and push/pull up to 20 pounds in order to create merchandise displays, maintain inventory levels, and perform other job duties.

  • Operates in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon customer volume.

  • Knowledge of the management and operations of a spa.

  • Ability to manage and motivate employees.

  • Knowledge of the management and operations of a spa.

  • Knowledge of inventory, receiving and all associated systems and equipment.

  • Ability to review and interpret financial budgets and sales reports.

  • Computer skills required.

Whether you prefer being at the center of it all or working behind the scenes, theres a role for you at Penn Entertainment. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means youll enjoy a fun working environment anywhere within the organization.

Click HERE to see our Team Member BENEFITS.

Equal Opportunity Employer

Starting from $68,000 annually, based on experience.

Starting Salary: USD $68,000.00/Yr.

Job/Display ID: 2022-99568

External Company URL:

Street: 111 Richman Street

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