The North Face – Senior Manager Retail Operations Omni & Technology

VF Corporation
July 29, 2022
Denver, CO
Job Type


The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our true north, the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.

As we enter our sixth decade, we pledge to:

  • Empower exploration and the thrill of the unknown for as many people as possible.

  • Protect the places where we live, play, and operate.

  • Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.

Senior Manager Retail Operations Omni & Technology, TNF

Retail Operations functions to empower everyone in the Field and Direct to Consumer (DTC) teams to align mission and activity in an environment where focus drives fulfillment, transparency drives trust and confidence, and accountability drives results.

The Senior Manager Retail Operations Omni & Technology is responsible for the continual improvement of efficiencies in operational execution for DTC TNF Retail stores with a focus on managing innovation and capitalizing on Omnichannel opportunities to achieve business transformation through the development of varied, dynamic store profiles delivering stronger profitability and exceptional customer service.

How You Will Make a Difference

What you will do:

  • Develop policies and procedures to meet technology evolution and business transformation

  • Lead team through appropriate audits and analysis to ensure operational compliance is met to meet technology evolution and business transformation

  • Mobile POS & Polaris SME, supporting enhancement development, testing and escalation of issues

  • Manage Pricing Approval process ensuring POS accuracy through timely approval by the Retail Operations team of price changes (temporary and permanent) and Bonus Buys

  • Manage SalesForce Commerce Cloud (SFCC) coupon code process

  • Ensure Communications platform delivers to Creating Community Brand Value expectations and Operational directions and information is current and relevant providing foundational structure for day-to-day activities

  • Expand Omnichannel capabilities to support Brand initiatives through reporting enhancements, application enhancements and threshold management

  • Collaborate with Field Leadership to ensure stores meet Omnichannel execution expectations and standards

  • Manage Physical Inventory process in stores

  • Enhance/develop Inventory Location Management platform in partnership with appropriate IT/Engineering teams

  • Ensure store Labor Model and Budget design and execution, as well as Field Budget Program meet business requirements

  • Manage and direct supply ordering budgets, policies, and procedures

  • Servicechannel SME, supporting escalation and timely execution of facilities issues and Safety Culture

  • Manage StoreForce/Scheduling platform access, data flow, system troubleshooting and enhancements, and support platform optimization. Maximize efficiencies and KPI Management.

  • Manage user hierarchy, data feed and enhancements for the Customer Experience platform (Medallia).

How you will do it:

  • Understand and know TNF store business procedures

  • Work with cross-functional teams to ensure all technologies support day-to-day business requirements for all stores

  • Collaborate with Field and cross-functional teams to optimize current technologies, and to improve policies, procedures, processes, and documentation

  • Propose operations improvements and strategies to meet business transformation

What success looks like:

  • Financial targets are met - Labor Rate, 4-Wall %, & Budget Management (Supplies, T&E, etc.)

  • Stores meet financial and operational goals and objectives

  • Stores meeting company shrink goal

  • Omnichannel execution meets business requirements

  • Stores exceed Customer Satisfaction Metric goals

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Skills for Success

Years of Related Professional Experience: 7+ years of experience

Educational Position Requirements:

A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

  • What we expect you already know:

  • Retail Operations fundamentals and business acumen

  • Proven people management and communication skills

  • Strong written and presentation skills

  • MS Office Skills Word, Excel and PowerPoint

  • Excellent organizational skills (planning, scheduling, and budgeting)

  • What we will teach you:

  • The North Face Operations

  • KPI, workload and task management

  • Operational Supplies management

  • Coupa system

  • Entrepreneurial spirit- the opportunity to support continued process change

  • VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Preserve.

Whats in it For You

Were in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. Thats why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, were the total package. Go to and click on Looking to Join VF? to learn more.

Our Parent Company, VF Corporation

VF is one of the worlds largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. Its the reason we come to work every day. Its a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at

We just have one question. Are you in?

Salary Range :

$112,320.00 USD - $168,480.00 USD annually

Annual Incentive Eligibility :

This position is eligible to participate in a VF Incentive Plan. Detailed information on incentive plans will be provided during the recruiting process.

Benefits at VF :

You can review a general overview of each benefit program offered, including this year's medical plan rates on and by clicking Looking to Join VF? Detailed information on your benefits will be provided during your onboarding process.

COVID-19 Vaccination Requirement

Unless prohibited by applicable law, this position requires proof of being fully vaccinated for COVID-19 on the first day of employment, absent need for medical or religious accommodation or other exemption as allowed by state or local law. Further information will be provided during the recruitment process.

Please note, that our salary ranges are based on market pay data and geographical differentials. In determining the compensation for this position, we comply with all local, state, and federal laws.


VF Diversity Vision StatementVF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

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