EMPLOYMENT VALUE PROPOSITION: Our Access Department serves as a front door in which an individual first becomes introduced to The Mental Health Center of Denver. We are a closely knit integrated team with many responsibilities. Our team prides itself on patience, compassion and team building as we work together to create an inviting presence for the people that we serve. The Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.
COMMITMENT TO DIVERSITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
COMMITMENT TO PAY EQUITY: Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.
Learn what it is like to work at the Mental Health Center of Denver:
POSITION SUMMARY: Answer phones and screen calls for eligibility for services and provide referrals.
STARTING SALARY: $20.07/hr - $24.11/hr
Spanish Language Differential - $2.50/hr
ESSENTIAL JOB FUNCTIONS:
- Answer phones from the community
- Look up consumer information on multiple computer platforms
- Schedule intake appointments in the Electronic Medical Record
- Understand multiple insurance coverage for Behavior Health
- Call social workers at hospitals after fax referrals have been received
- Refer consumers to other mental health providers in the community
- Coordinate scheduling appointments with team members
- Phone screening and documenting the screening
- Maintain a trauma informed environment of wellbeing
- Other duties as assigned.
EDUCATION: Bachelor’s degree in psychology, social work, or other related human services degree.
EXPERIENCE: One-year experience working with severe and persistently mentally ill People preferred.
- Great customer service.
- A calm and assuring voice on the phone.
- Knowledge of methods of psychotherapy.
- Knowledge of community resources.
- Ability to assess crisis situations on the phone and intervene appropriately.
- Familiar with DSM-5. When needed, putting consumers on a 72-hour hold.
- Knowledge or ability to learn and practice trauma informed principles and practices.
- Must be able to communicate effectively within a diverse workplace environment and work effectively with people from all walks of life. Commitment to understanding and working toward equity, diversity, and inclusiveness, and having brave conversations toward these goals.
- Effective written and verbal communication skills.
- Proficiency with Microsoft SharePoint, Word, Excel, and Teams.
- Must have skills and ability to operate standard office machines such as personal Computers/laptops/similar devices, copier/printer/scanner/similar devices, business telephones and a variety of other office/clerical equipment.
- May require prolonged periods of time at a desk and repetitive movements.
- Could occasionally require lifting up to 30 pounds.
SUPERVISORY RESPONSIBILITIES: None
MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone, and a variety of other office/clerical equipment.
WORKING CONDITIONS: May require occasional evening or weekend hours.