Communications Specialist/911 Emergency Dispatcher

City of Longmont, Colorado
November 24, 2021
Longmont, CO
Job Type


20210362 Communications Specialist/911 Emergency Dispatcher

CLOSING DATE: December 19, 2021


Department: Public Safety

Division: Communications

Hiring Range: $26.63 - $29.59/hour

Regular Full-time with Benefits
40 hours per week
Requires working varied shifts including evenings, nights, weekends & holidays.

Regular Full-time with Benefits

Benefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit Pension Plan, 401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term Disability, Bereavement, Jury & Witness Duty, FMLA, Military Leave, Sick, Vacation, Holiday pay, EAP, Tuition Assistance.

Other benefits: Optional, employee elected, voluntary benefits are available.

Definition: Under the general supervision of the Communications Center Manager or a Shift Supervisor, receive and respond to 911 emergency and non-emergency calls for assistance from the public.

Behavior Characteristics: Service Attitude, Team Attitude, Common Sense, Empathetic, Take Ownership and Have Fun!

Principal Duties: Receive emergency and non-emergency calls from the public requesting police, fire or ambulance assistance; determine nature and location of emergency, level of assistance needed, priority of response, and dispatch emergency units as necessary and in accordance with established procedures. Enter call information into a computer-aided dispatch system. Enter, update and retrieve information from computerized local, state and national crime information networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information. Perform emergency medical dispatch when necessary per established EMD procedures.

Working Environment:

Work is performed in a highly isolated and secured area with restricted movement. Requires working varied shifts including evenings, nights, weekends & holidays. Work involves extended periods of sitting while working closely with others with occasional periods working alone. Requires the operation of specialized communications equipment including radios, emergency operations computer equipment, and early warning systems including a variety of software. Requires the ability to listen, communicate, and speak clearly enough to be understood on a radio & telephone; the ability to perform repetitive motion at a keyboard/console on an intermittent basis for 4-5 hours/shift; skill in making effective decisions under stressful conditions, performing multiple tasks simultaneously, and remaining calm during emergency situations. Must be able to exercise good judgment, make sound decisions, read maps and perform duties on varied shifts. Requires demonstrated ability to read and understand the English language.


Any combination of education and experience equivalent to completion of the twelfth grade plus two years of work experience involving public contact, preferably involving telephone or dispatch experience. Special Qualifications : Keyboarding skills of 35 wpm minimum. Bilingual English/Spanish skills are preferred. Ability to obtain, will train, within 6 months of hire, certifications in Emergency Medical Dispatching, CBI computer operation and CPR. Applicant must be at least 21 years of age.


The selection process will include complete job description review, oral boards, integrity interview, computerized skills testing, background investigation, criminal background check, substance screening and fingerprinting.

DEADLINE: 11:59 P.M. on December 19, 2021

Online application (required) must be successfully submitted by 11:59 p.m. on December 19, 2021 . An online application process is available for this position on our website at . Resumes are not accepted in lieu of the City Application. For more information, call (303) 651-8609.

The City of Longmont offers Equal Opportunity for employment to all qualified applicants. It is the policy of the City of Longmont not to discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, age, ancestry, veteran status, or disability unless related to a bona fide occupational requirement. If you need special assistance in the selection process, please contact the Human Resources Department in advance to make arrangements.



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