THIS IS NOT A REMOTE POSITION . This is a typical in-office call center position.
We invite you to join our HCL Team. We offer a fun, fast paced contact center environment, excellent coworkers, and career development. Our beautiful downtown Duluth location is expanding and has many opportunities available. Email us for immediate response and to set up an interview. We look forward to the opportunity to work with you.
HCL is offering direct hire positions which include competitive wages, an amazing benefits package that includes two weeks paid vacation, paid sick time, holiday pay, medical, dental, vision, 401K, AD&D, and much more.
Please be part of our team and join our next training class. Apply today!
Support inbound inquires for customers supporting product knowledge, customer service, and assist customers with scheduling and registration.
· Minimum of 1 to 2 combined years of experience in Customer Service.
· PC Proficient – Operation of computer systems e.g. Microsoft suite (Excel, Word, etc.)
· Advanced written and verbal communication skills
· Systems Aptitude/ Critical Thinking
· Keyboarding Experience
· High School or Equivalent
· Enthusiastic and exceptional communication skills
· Strong Analytical skills
· Organized and thrives in a fast-paced environment
· Time management and prioritization skills
· Team Player
· $14 for English speaking
· $16 for Bilingual’s – English & Spanish
· Monday - Friday (Open from 7am-9pm)
· Weekends: Saturday - 7am - 4pm
· Sunday - 8am - 3pm
· Relevant: 1 year (Preferred)
· Call Center: 1 year (Preferred)
· customer service: 1 year (Preferred)