Customer Service Representative

Published
May 7, 2022
Location
Denver, CO
Category
Job Type

Description

Customer Service Representative:

Location: Denver, CO 80239

Hours: M-F, 7:30 AM - 4:30 PM

Pay: $19-23/hr., Depending on Experience

Experience: Minimum 1 year of Customer Service/Inside Sales/Order Processing experience.

The Customer Service Associate is a front-line position, navigating our customers to a mutually-beneficial solution. It requires strong verbal and written communication skills and the ability to respond to inquiries in a timely manner. This entry-level role allows for diverse customer interaction and provides qualified employees the opportunity for advancement.

Customer Service Representative Responsibilities:

  • Handle inbound/outbound customer phone calls.
  • Enter and process customer orders.
  • Troubleshoot customer issues and navigate them to a product or process solution.
  • Navigate point-of-sale system, including order entry, order history, customer accounts, etc.
  • Handle inbound/outbound facsimile documents.
  • Read and respond to emails including direct communication with customers and internal personnel.
  • Maintain annual regulatory and company compliance training.
  • Participate in work projects related to task improvement.
  • Maintain an understanding of key performance indicators.
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