Customer Service Representative:

Location: Denver, CO 80239

Hours: M-F, 7:30 AM - 4:30 PM

Pay: $19-23/hr., Depending on Experience

Experience: Minimum 1 year of Customer Service/Inside Sales/Order Processing experience.

The Customer Service Associate is a front-line position, navigating our customers to a mutually-beneficial solution. It requires strong verbal and written communication skills and the ability to respond to inquiries in a timely manner. This entry-level role allows for diverse customer interaction and provides qualified employees the opportunity for advancement.

Customer Service Representative Responsibilities:

• Handle inbound/outbound customer phone calls.
• Enter and process customer orders.
• Troubleshoot customer issues and navigate them to a product or process solution.
• Navigate point-of-sale system, including order entry, order history, customer accounts, etc.
• Handle inbound/outbound facsimile documents.
• Read and respond to emails including direct communication with customers and internal personnel.
• Maintain annual regulatory and company compliance training.
• Participate in work projects related to task improvement.
• Maintain an understanding of key performance indicators.