Customer Service Representative

Astor & Sanders Corporation
August 3, 2022
Denver, CO
Job Type


Customer Service Representative

Astor & Sanders Corporation (Astor), is an award-winning IT solutions. Astor is headquartered in Rockville, MD, and is seeking a Customer Service Representative. This position is based in the Lakewood, CO area.

Roles and Responsibilities

  • Manage large numbers of inbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by going the extra mile
  • Meet personal/team qualitative and quantitative targets
  • Provide services or make sales directly to customers via the telephone or through email/fax communications
  • Make and receive calls using a telephone headset
  • Respond to customer queries with information about products and services or technical assistance
  • Collect customer information pertinent to business objectives such as name, address, demographic and financial information
  • Process order information
  • Maintain detailed records of contacts
  • Monitor performance in conjunction with personal goals and business objectives

Requirements and Qualifications

  • High school or general equivalency diploma
  • Experience in sales and customer service roles
  • Proficient with computers and software such as Microsoft Office
  • Excellent written and verbal communication abilities and interpersonal skills
  • Exemplary customer service skills
  • Ability to handle demanding customers with patience and professionalism
  • Able to thrive in a fast-paced environment

Astor & Sanders Corporation ( offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.

Some of our competitive benefits include

  • Medical and dental coverage
  • 401k plan with employer contribution
  • Paid holiday, vacation, and sick leave
  • Metro-check program
  • Tuition reimbursement

- provided by Dice

Drop files here browse files ...

Related Jobs

August 14, 2022
Customer Service Representative   Lakewood, CO new
August 14, 2022
Customer Service Representative   Atlanta, GA new
August 12, 2022
August 10, 2022
Customer Service   Wheat Ridge, CO new
August 10, 2022