Customer Service Representative

Astor & Sanders Corporation
Published
August 3, 2022
Location
Denver, CO
Category
Job Type

Description

Customer Service Representative

Astor & Sanders Corporation (Astor), is an award-winning IT solutions. Astor is headquartered in Rockville, MD, and is seeking a Customer Service Representative. This position is based in the Lakewood, CO area.

Roles and Responsibilities

  • Manage large numbers of inbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by going the extra mile
  • Meet personal/team qualitative and quantitative targets
  • Provide services or make sales directly to customers via the telephone or through email/fax communications
  • Make and receive calls using a telephone headset
  • Respond to customer queries with information about products and services or technical assistance
  • Collect customer information pertinent to business objectives such as name, address, demographic and financial information
  • Process order information
  • Maintain detailed records of contacts
  • Monitor performance in conjunction with personal goals and business objectives

Requirements and Qualifications

  • High school or general equivalency diploma
  • Experience in sales and customer service roles
  • Proficient with computers and software such as Microsoft Office
  • Excellent written and verbal communication abilities and interpersonal skills
  • Exemplary customer service skills
  • Ability to handle demanding customers with patience and professionalism
  • Able to thrive in a fast-paced environment

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.

Some of our competitive benefits include

  • Medical and dental coverage
  • 401k plan with employer contribution
  • Paid holiday, vacation, and sick leave
  • Metro-check program
  • Tuition reimbursement

- provided by Dice

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