Customer Service Representative

Astor & Sanders Corporation (Astor), is an award-winning IT solutions. Astor is headquartered in Rockville, MD, and is seeking a Customer Service Representative. This position is based in the Lakewood, CO area.

Roles and Responsibilities

• Manage large numbers of inbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by going the extra mile
• Meet personal/team qualitative and quantitative targets
• Provide services or make sales directly to customers via the telephone or through email/fax communications
• Make and receive calls using a telephone headset
• Respond to customer queries with information about products and services or technical assistance
• Collect customer information pertinent to business objectives such as name, address, demographic and financial information
• Process order information
• Maintain detailed records of contacts
• Monitor performance in conjunction with personal goals and business objectives

Requirements and Qualifications

• High school or general equivalency diploma
• Experience in sales and customer service roles
• Proficient with computers and software such as Microsoft Office
• Excellent written and verbal communication abilities and interpersonal skills
• Exemplary customer service skills
• Ability to handle demanding customers with patience and professionalism
• Able to thrive in a fast-paced environment

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.

Some of our competitive benefits include

• Medical and dental coverage
• 401k plan with employer contribution
• Paid holiday, vacation, and sick leave
• Metro-check program
• Tuition reimbursement

- provided by Dice