Customer Service Representative / Account Coordinator

Meadow Lark Marketing
Published
December 31, 2021
Location
Denver, CO
Category
Job Type

Description

SUMMARY:

The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following. Other duties may be assigned:

  • Tracks and expedites all aspects of orders for assigned customers.

  • Completes required reports (e.g. – status reports, forms, etc.) for the customer.

  • Control and determine materials, time, and process of production runs based on Customer’s forecast.

  • Acts as the main liaison between the customer and contractors.

  • Expedites the accurate flow of information.

  • Interfaces with the customer via phone, em ail, etc. and will visit customers with sales reps as required.

  • Prepares internal reports as required.

  • Processes complaints and other documentation as required.

  • Responsible for coordinating daily shipments.

  • Processes invoices daily and credit notes as required.

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