Director, Information Technology Services

Front Range Community College
May 11, 2022
Westminster, CO
Job Type


This position can be based at any of FRCC's three campuses. Who We Are We are the largest community college in Colorado, enrolling close to 28,000 credit students annually in a diverse service area with broad cultural and recreational activities. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project httpswww.aacc.nche.eduprogramsaacc-pathways-project , recently selected as a ldquoMost Promising Place to Workrdquo in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. Our online learning program has twice been listed recently as one of the top 10 community college online programs in the country. We have strong commitments to student success and to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community. We are an emerging Hispanic Serving Institution and expect to reach HSI status by 2024 or 2025. We have worked hard to create a culture of collaboration, innovation, and pride and seek people who share those values and our commitments to student success and equity. Who You Are As the Director of Information Technology Services, you provide leadership and oversight to Front Range Community Collegersquos (FRCC) college-wide Information Technology Services (ITS) department. You develop and implement the collegersquos vision for the use of technology by partnering with college leadership to provide sustainable and cost-effective technologies. You manage and supervise the Information Technology Services department staff, continuously create and improve department processes, and you collaborate with the ITS leadership team to create a delivery model that enhances the student and employee experience. This position can be based at any of FRCC's three campuses. Please note This is an on-campus position with an opportunity for remote work. You need to be a Colorado resident on your first day of employment. SALARY 95,000 - 105,000 BENEFITS Please click here to find more information about APT Faculty Benefits httpsinternal.cccs.eduhuman-resourcesemployee-benefits SELECTION PROCESS Position will remain open until filled with a priority deadline of May 9, 2022. Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Director, Information Technology Services. At FRCC, masks are optional, but we allow individual staff and faculty to request students and colleagues wear masks in offices or in class. Primary Duties Strategic Management Partner with college leadership to provide sustainable and cost-effective technologies which enable innovative, diverse, and agile solutions that align with the collegersquos strategic initiatives. Develop and recommend long-range goals, applying college-wide standards to ensure sustainable integration of technology. Coordinate use of information technology at all campuses and sites by working with Vice Presidents to ensure information technology needs are met on an ongoing basis. Develop total cost of ownership analyses for technology initiatives and recommend technology investments to the Vice President of Finance and Administration and Presidentrsquos Cabinet. Act as a strategic partner in the planning, resourcing, and work prioritization of technology resources with a focus on driving exceptional student outcomes through effective change leadership, agile practices, and actively resolving conflicts and constraints. Serve as a liaison to Colorado Community College System ndash IT for operations related to system-wide management of information systems. Maintain relationships with vendor contacts, evaluate vendor offerings, and recommend solutions that maximize effectiveness while minimizing cost and risk. People Management Provide overall management and supervision of staff in the ITS department. Directly supervise IT Managers, the Infrastructure Manager, the Web Database Manager, and the Senior Project Manager. Direct the day-to-day operations of the collegersquos IT department. Provide ongoing performance management, training, and growth opportunities for all IT employees. Create a culture of community and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds across the college. Provide an emotionally safe environment and demonstrate self-awareness and regulation in responding to others. Process Management Create lean, agile processes with a focus on equity, inclusion, and diversity. In partnership with the ITS leadership team define, implement, and continuously improve IT service management, project management, and resource management processes to create a culture and delivery model which enhances the student and employee experience in a sustainable and efficient manner. Analyze IT processes and procedures to anticipate the consequences to all staff and students. Act to remove barriers and ensure equitable practices. Create and implement comprehensive application and information documentation, including knowledge management, business processes, and technical architecture blueprints. Partner with the VP of Finance and Administration to review and modify organizational guidelines. Recommend modifications to better align the delivery of college-wide IT services. Review and approve software and solution requests to ensure they are appropriate for the collegersquos environment and that they meet security and accessibility requirements. Develop and maintain FRCCrsquos IT Master Plan, IT Emergency Response Plan, and Disaster Recovery plans. Required Competencies Leadership Lead ITS department in providing a safe and secure teaching, learning, and working environment for the collegersquos student, faculty, and staff. Develop and implement a comprehensive IT technology plan. Communication Communicate throughout the college with administrators, faculty, and staff aw well as internal departments and external partners. Diversity, Equity, and Inclusion Champion equity and inclusion within the college and the department through policies and practices that support all staff, students, and visitors. Collaboration Understand who needs to be involved in complex projects and how to engage them during project inception, planning, development, implementation, and close out. Critical Thinking Identify future innovation opportunities that relate to higher education. Determine the most appropriate manner to leverage technology using available resources. Develop long-term strategies and road maps for the department. Organization Coordinate multiple complex projects and deadlines. Must know how to delegate and supervise tasks while working effectively within specific teams. Qualifications REQUIRED EDUCATIONTRAINING WORK EXPERIENCE Bachelorrsquos Degree in Computer Information Systems, Business Administration, or a related field. AND 5 ndash 7 years of increasingly responsible experience in a mid to senior level IT position. Extensive knowledge of computer networking, data communications, telecommunications, and computer hardware and software systems. PREFERRED EDUCATIONTRAINING WORK EXPERIENCE Experience leading in a higher education environment. Welcoming. Respectful. Inclusive. Together, we are FRCC.

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