About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast growing post-acute care industry. ESI provides service and support to over 230 facilities in the long term care continuum that employ over 30,000 employees.
ESI is known as the “Service Center” and it provides the facilities and leaders it serves with necessary “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!
About the Opportunity:
We are looking to add a professional, personable, and passionate individual to our Field Ops Team. This position is a field-driven position and requires someone who loves meeting and interacting with different people on a daily and weekly basis. This position will expose you to a variety of IT Technology, Healthcare Information Technology, Project Management, Customer Service, HIPPA, Compliance Rules and Regulations, EHR Systems, Data Center Support, and Operations. This position will support the Denver CO and surrounding area, while providing support during acquisitions when needed.
1-3 years of IT Field Experience or other related experience
In-depth Knowledge of Windows skills, network basics, Citrix, Active Directory, and Microsoft applications.
MUST be customer service and performance-driven.
High-level written and spoken communication skills
Needs to work independently but also be a good team player
Excellent decision making, problem solving, and research skills are required
Professional dress and demeanor are expected
Excellent working knowledge of computers, networks, email, and Microsoft Office
Duties and Responsibilities:
Responsible for a wide variety of IT related job duties. Everything from implementing and deploying new hardware, setting up infrastructure, and providing support at newly acquired and existing entities on an independent basis to resetting passwords and tracking requests in our ticketing system
Must have a high level of accountability to ensure network installations are done correctly and operations are properly supported.
Field Ops must build rapport with the facilities they support as well as with inter-department personnel.
Good analytical skills to make assessments about system and network resource usage, to know when to escalate problems, and to accurately determine incident scope and impact.
This is not a comprehensive list of job duties, as they often vary from day to day! You may be asked to perform any other related duties and responsibilities that may become necessary to ensure that the needs of the organization and computer users are met.
**This is NOT a remote position - applicants need to reside in the Denver area and be able to service facilities in the surrounding area.
This position requires extensive local travel (75%+), must be able drive distances of up to 4 hours as needed. Monthly, or as needed, air travel is also necessary in this position. Could be gone for up to two weeks at a time if needed. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas. This is a salaried position and some non-regular hours as well as weekends and holidays may be necessary in specific situations. We support 24/7 operations. This position does pose some risk of injury from falls, burns from equipment, odors, exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants
This full-time, exempt position will be based at the Service Center in San Juan Capistrano, California.
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. Additionally, enjoy access to our fully equipped onsite gym (San Juan Capistrano office location). We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars.
Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required.
Marcus Gilliam – IT Manager
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All inquiries held in confidence. No phone calls or agencies/third party/recruiting, please.
Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment drug screening required.
The employer for this position is stated in the job posting. Ensign Services, Inc. provides recruiting services for operations in the skilled nursing, assisted living, home health and hospice industries.