Front Desk Coordinator

Grease Monkey International
Published
June 5, 2021
Location
Greenwood Village, CO
Job Type

Description

Facilitate smooth operation of front reception desk functions, focusing on customer support via the telephone and in person with visitors. Assistant to Office Manager and provides administrative support to other departments as needed and when available.

The Front Desk Coordinator position is vital to the first impression of Grease Monkey® to show that we are Driven to Perform from the beginning! It is imperative to receive phone calls and greet clients & visitors with professional, personable expertise, so that customers understand they and their vehicles are the priority.

Front Desk:

• Receive all incoming calls and route to appropriate personnel.

• Update staff daily attendance log as needed.

• Monitor secured front doors for appropriate visitors.

• Receive all deliveries.

• Pick up and process incoming and outgoing mail.

• Greet incoming visitors and notify staff of their visitor’s arrival as necessary.

• Receive calls from the customer 800 line and provide center information.

• Maintain inventory of coffee, drinks and kitchen supplies provided by FSA for visitors and employees.

• Maintain cleanliness of kitchen on a daily basis.

• Maintain office supply inventory through and monitor costs through online orders.

• Prepare overnight shipments as needed.

• Maintain cleanliness of conference rooms before and after meetings.

Assist Accounting Dept.:

• Assist in various clerical tasks.

• Assist accounts receivable by organizing franchisee sales reports.

Assist Operations Dept.:

• Assist with customer complaints; liaison between customers and field directors by listening to customers, taking customer information, transferring calls.

• Send mailbox contents to out of state employees on a weekly basis by US mail.

• Update and distribute weekly travel schedule for field directors.

Assist Office Manager:

• Assist with various clerical tasks.

Assist Marketing Dept.:

• Assist with various clerical tasks.

• Work with marketing coordinators on shipping of materials to franchisees.

Other duties as assigned.

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