“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
17,000 trained professionals
300+ locations worldwide
Globally unified systems
At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.
- Lead the Import Transportation team by example and with integrity at all times.
- Recruit, develop and mentor the best people in our industry.
- Evaluate employee Performance and give helpful feedback to Employees. Complete reviews at a minimum once per year per employee.
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
- Assist supervisors and key staff with goal setting and evaluation of progress.
- Review department goals and business plan periodically with staff to ensure buy-in and accountability.
- Foster an atmosphere of learning and development. Meet company standards of 52 hours training per year.
- Prepare, execute, monitor, and regularly update a business plan for the department
- Own and drive the growth of the Ocean and Air Import Departments through business development.
- Jointly maintain a monthly target board with District Manager and Sales Manager (opportunities & prospects)
- Know our competition, and successfully position our services to win business.
- Complete sales and retention calls regularly, documented in CRM (5 per month)
- Regularly attend and actively participate in business development meetings
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers
- Retain our customers by building relationships and maintaining regular contact
- Participate in joint sales calls with our Sales and Account Executives both locally and across the network
- Facilitate and drive the Strategic Sales Process by assessing customer needs (needs assessment) and developing solutions-driven service proposals for prospective customers.
- Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer.
- Take an active role in the transition of new business/ updates to existing business.
- Run daily operational huddles identifying work-to-be-done and assessing completion of daily operational tasks.
- Drive process improvements that add value to our business and the Customer Experience by leveraging process management fundamentals. (Process mapping, root cause analysis, elimination of waste, and automation where sensible)
- Instill and foster a climate of compliance to regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Monitor and improve key departmental productivity indicators including but not limited to:
- Shipments Per Desk (SPD)
- Revenue Per Desk (RPD)
- Expense Per Desk (EPD)
- Revenue Per Shipment (RPS)
- Revenue to Expense ratio
- District Excellence requirements
- Ensure all customers standard operating procedures are documented and kept up to date in the Customer Standard Operating Procedures database.
- Ensure the system reports and workboards are utilized regularly within the departments:
- Build and maintain strong relationships with Service Providers (airlines, ocean carriers, trucking companies, and others)
- Work to be our vendors lowest cost customer through electronic booking, shipper-built units, and other creative local market solutions to lower overall cost for both parties.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
- Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
- Create and maintain an effective department organization chart, which is designed for flexibility and growth
- Be open to implementing new system changes and enhancements into your department.
- Assist District Manager with preparation of annual department budget.
- Meet monthly with District Manager to review department financial PnL and productivity results and goals.
- Review, understand and focus on improving department freight yields.
- Attend Accounts Receivable meetings and proactively work to maintain accounts payment within terms
- Ensure company credit procedures are followed and utilized effectively.
- Manage accounts payable to vendors (airlines, truckers etc.) utilizing internal reporting (BNP, PNB).
- Manage intercompany accounting discrepancies via AJAX report.
- Review Daily Branch Revenue in our accounting system
- Ensure any contracts, vendor, customer or other, are reviewed in accordance with company contract policies prior to being signed.
- Follow company capex procedure for the purchasing of any equipment for your staff or department.
- Work towards goal of balanced customer base (no more than 10% revenue by one customer)
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Support the District and the Expeditors network at all times.
- Always put your team and the success of others first
- Business Development and Sales competency
- Team building and strong leadership background
- Knowledge of Expeditors company policies and procedures
- A strong understanding of Expeditors’ products, services and systems
- Knowledge and Expertise within the Industry and market.
- Graduate of IATA/FIATA Introductory Course (preferred)
- Strong Leadership Skills.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good Microsoft Office skills (Excel, Word etc.)
- Pro-active, strong organizational skills.
- Fluent in English.
- Emotional resilience
- Self-reflecting and open to feedback
- Initiative and ability to work autonomously
- Role model of integrity and pride for all employees
Expeditors offers excellent benefits
Starting Pay – 120,000 per year
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.