Job Management Specialist

Goodman Manufacturing Company
Published
September 16, 2022
Location
Denver, CO
Category
Job Type

Description

National Accounts Manager

The Opportunity

Motili a member of Daikin Industries, Ltd is seeking a professional, skilled individual for our Job Management Specialist. The Job Management Specialist role manages work orders from start to finish, including creating work orders, dispatching contractors, communication with brokers and logging interactions within contractual service levels. Ensures integrated jobs are moving through the process within the agreed upon Service Level Agreement, while maintaining all client facing and company expectations. Adheres to the Motili Culture related to respect for the individual, service to our customers and striving for excellence.

About Motili

Motilis technology platform allows property managers, owners, and investors to easily manage their repair and replacement jobs. This unique system handles all aspects of the job, from scheduling service to ordering equipmentand it even covers invoicingmaking Motili the single point of contact for all property maintenance and equipment replacement. Motili also helps property managers make better decisions using the data it collects about a clients portfolio of properties and assets, and saves money on jobs by leveraging relationships with manufacturers and skilled contractors.

Why Work with Us?

  • Benefits are effective on day one for all full-time direct hires

  • Training programs are available to help guide team members and develop new skills

  • Growth Opportunities - there is immense opportunities to grow your career

  • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

May include:

  • Understand customer requirements for products and/or services provided by client (Fannie Mae) and assist in appropriate actions to satisfy those requirements, including but not limited to maintaining 90% SLA; follow up on work orders two three times per week, or as needed; update client on progress, delays, or problems at the work site.

  • Responsible for broker/REO specialist relationship management, working directly with brokers or REO specialists with jobs, follow up with them on scheduling of work, when work was completed, and/or status of open work orders.

  • Database Integrity enter and update each work order with every interaction made pertaining to the work order; included name of contact made, phone number, email address if applicable, reason for the interaction and next steps.

  • Identify problems and customer satisfactions issues, expected to resolve/escalate to Motili management immediately.

  • Respond to all incoming calls and email communications; expectation that messages from customers to be returned within one (1) business hour of receipt, if not returned immediately.

  • Interact politely and effectively with customers, fellow employees and business partners.

  • Receive or give direction mainly to contractors that Motili works with so that they understand fully what the job entails and what they need to do in order to complete the job, any special requests that the client has made or requires in order to close out a job; and effectively works as part of a team.

  • Identify improvement processes as necessary to maintain high quality, efficient, cost-saving processes across all tasks.

  • Assist in development of services such as plumbing and electrical. The Job Management team has been helping develop these service offerings through regular communication with our contractor network .

  • Maintain and keep the confidentiality of all customer, client and company information in accordance with the confidentiality agreement signed at the commencement of employment with Motili.

  • Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

  • Takes direction from lead and works within well-defined instructions

  • Complies with all Company policies and procedures as well as Federal, State and local regulations

Knowledge & Skills:

  • Strong working knowledge of the industry and job management practices and procedures

  • Demonstrated learning skills; ability to quickly learn the aspects of the Company as well as the role

  • Knowledge of and proficiency with electronic and information systems

  • Strong knowledge of MS Office Excel, Word, PowerPoint, & Outlook - Email/scheduling, spreadsheets

  • Background using Project Management software tools preferred

  • Excellent customer service background and relationship management skills and negotiation skills

  • Problem solving, de-escalating and resolving conflicts within a work setting

  • Attention to detail and accuracy, effective organizational and time management skills

  • Ability to apply discretion, good judgement & decision-making skills and strong work ethics & integrity on the job

  • Effective verbal and written communication skills including interpersonal skills; establish positive work relationships

  • Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives

  • Ability to work flexible hours to accommodate account/client needs

Experience:

  • 1-2 years of successful customer service / marketing experience

Education:

  • High School Diploma or GED equivalent required

  • Two-year Technical or Business Degree or equivalent combination of education plus experience desired

  • OSHA 10 or 30 training preferred (As an employee, Motili will pay for this training online)

Physical Requirements/Work Environment:

  • Must be able to perform essential responsibilities with or without reasonable accommodations.

  • Work hours may occasionally extend beyond standard including days.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a persons race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

ID: 2022-20709

Education: High School Diploma or Equivalent

External Company Name: Daikin Comfort Technologies

External Company URL: www.daikincomfort.com

Street: 1900 Wazee Street,

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