Under general supervision, safely and responsibly drives the DHHA Women's Mobile Clinic (WMC) to and from its home location. Assumes proper set-up and break-down of WMC to service patients, including starting Hologic equipment. Provides general reception services, including patient registration. Trouble shoots non-working equipment by contacting appropriate support services (e.g., Hologic tech support, Biomed, eHealth Services) and notifies manager in timely manner. Secures WMC prior to return for overnight parking. Operates a variety of office equipment. Drives to and provides patient registration at different CHS clinics, Woman's Correctional Facility, and other locations as specified by Mobile Clinic schedule. Works flexible hours, including split shift and weekends as needed.
Knowledge, Skills & Abilities
Education: High School Diploma, and pass DHHA pre-hire computer competency and typing tests. Experience: Typically one year experience with recent CDL driving; recent past 12 months commercial vehicle of 26,000 lbs. or greater. Three years of clerical experience. Experience with basic data entry. Knowledge, Skills & Abilities: Fluent in speaking, writing and reading Spanish. Ability to provide a high level of computer accuracy, spelling, telephone/communication skills, face-to-face communication skills, critical analytical thinking skills, and to be skillful in customer service. Knowledge of or willingness to learn about the electrical systems, including fuse box systems, and how they pertain to all functioning components of the WMC, air brake systems in commercial vehicles over 26,001lbs and of chassis diesel engine and the components it powers. Ability to communicate with multiple and varied DHHA Departments (e.g., Patient Registration, Engineering, Biomed, Radiology, Safety Department) and to prioritize and perform a multitude of duties. Ability to recognize, initiate and lead improvement efforts through initiative, judgment, tact and discretion. ~Valid Class A or Class B Colorado Commercial Driver's License CDL "B". License must be kept current as a condition of continued employment in this class. All Certifications and Licenses required for this job must be kept current as a condition of continued employment.
Knowledge, Skills and Abilities
1.Knowledge of medical office practice.
2.Knowledge of examination, diagnostic, and treatment room procedures.
3.Knowledge of and the ability to use medical equipment and instruments to administer patient care.
4.Knowledge of common safety hazards and precautions to establish a safe work environment.
5.Skill in assisting in a variety of treatments as directed.
6.Skill in taking vital signs.
7.Skill in maintaining records and recording test results.
8.Skill in establishing and maintaining effective working relationships with patients, employees, physicians and the public.
9.Ability to maintain quality control standards.
10.Ability to react calmly and effectively in emergency situations.
11.Ability to interpret, adapt and apply guidelines and procedures.
12.Ability to communicate clearly.
13.Bilingual skills preferred.
14.Provides customer service to the clients, public and staff, greeting them and assisting them with needs and or directing them accordingly.
15.Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care.
16.Knowledge of insurance programs and registration requirements; ID, Insurance, Power of Attorneys, Proof of Address, Co-pays and the proper documentation of these.
17.Knowledge and understanding of clinic flow as it pertains to patient and operations.
18.Ability to effectively work in a care team setting, made up of a Provider, MA, Nurse and other specialist member.
19.Ability to treat all customers and co-workers with courtesy, dignity and respect; consistently displays courteous and respectful verbal and non-verbal communication with customers and co-workers as established by policies and procedures.
20.The ability to navigate the Denver metro area to assure all municipal street weight limits are adhered to.
21.Working knowledge and/or willingness to learn of vehicles and small equipment in order to identify issues or potential issues.
22.Ability to prioritize and perform a multitude of duties in a fast-paced, demanding environment.
23.Ability to be versatile in all areas of responsibility and accommodate numerous situational types in difficult areas.
24.Ability to promote positive customer service in a high demand 24/7 environment, in every encounter.
25.Ability to use critical analytical thinking skills to identify patients that are unable to fully participate in registration process due to injury, age, language or other undetermined barriers.
26.Excellent telephone skills, critical analytical/investigative thinking skills, with an emphasis on exceptional customer service.
Computers and Technology
1.Ability to learn and be proficient in electronic health record documentation.
2.Utilize equipment and technology safely to provide patient care, upon completion of training and competency for applicable clinical area.
3.Ability to type 25 wpm.
4.Knowledge of Microsoft Office
5.Familiarity with Epic preferred
• Basic Life Support (BLS/CPR) from American Heart Association (Required). Commercial Driver's License (Class A or Class B) required within 6 months of hire required.
• Driver's License (Required)
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.
As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.