Pharmacy Liaison – Meds to beds

UnitedHealth Group
December 31, 2021
Englewood, CO
Job Type


Opportunities with Genoa Healthcare.  A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.(sm)

Under the supervision of the Pharmacy Liaison Supervisor, the Pharmacy Liaison will work independently and establish strong, credible relationships with patient, clinicians and internal Genoa staff to help provide high level, specialized prescriptive care to patients in a fast-paced hospital/specialty clinic settings.

Primary Responsibilities:

  • Works in a hospital setting and builds strong relationship with patients, hospital staff, pharmacy team as well as other clients and stakeholders aligned with the business group
  • Participates in daily/weekly/monthly team meetings and acts on feedback to ensure quality care on -site
  • Educates potential patients about services provided at time of discharge and articulates how patients may utilize pharmacy services to obtain full benefits of the high-quality prescriptive care
  • Attends and contributed to daily medical team meetings and coordinates the collection of prescriptions, patient orders and all necessary paperwork for the pharmacy team in order to handle dispensing of patient medications
  • Schedules and coordinates pharmacist consultation review of patient’s prescribed medications to drive medication adherence and education
  • Handles the coordination of patient medication delivery at time of discharge and ensures education has been provided to all necessary caregivers
  • Identifies and resolves insurance billing adjudication; including facilitating prior authorizations (PAs), and assisting in locating financial assistance for patients as needed
  • Conducts weekly follow up calls with hospital patients post following discharge to ensure aftercare plans have been met
  • Identifies trends, barriers and potential process improvement opportunities and subsequently recommends customized and innovative solutions; as well as proposing value-driven change when necessary
  • All areas of the job description are subject to state regulations and allowances. {Liaisons will be provided and trained on all state specific regulations and allowances.}

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School diploma/GED or higher
  • CO Pharmacy Tech License
  • Nationally Pharmacy Technician Certification
  • CPR
  • Pharmacy Experience
  • Access to reliable transportation
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure comp

Preferred Qualifications:

  • Highly proficient in Microsoft Office particularly Excel and Word; able to learn other software s ystems
  • Detail oriented, professional, results oriented with a positive outlook and patient focus
  • Ability to work with a close-knit team and possess solid administrative and organizational skills
  • Solid verbal and written communication skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

$3,000 Sign on Bonus for External Candidates

**PLEASE NOTE** The sign on bonus is only available to external candidates.  Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

Job Keywords:  Consumer Medication Coordinator, Englewood, CO

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