RN Charge Nurse – Adult Urgent Care

Denver Health
May 14, 2022
Denver, CO
Job Type


Job Summary

Under minimal supervision, performs supervisory functions over professional nursing and support staff in an inpatient unit, specialty clinic, or treatment program in various patient care settings. Under general supervision, adheres to the American Nurses Association (ANA) standards of professional nursing and performance, and the ANA Code of Ethics (2015) to provide care to all patients. Applies critical thinking, evidence-based policies, procedures, guidelines and competence to collaborate with the health care team to promote excellence in patient safety and quality outcomes. Utilizes the Theory of Human Caring and Caritas in daily practice. "Jean Watson, PhD, RN, AHN-BC, FAAN, Founder / Director, Watson Caring Science Institute."


•Oversite of department/unit for assigned shift including adherence to policy•Delegation of duties amongst nursing and support staff•Preparation of daily staffing assignments•Oversite of patient care, admissions and discharges•Oversite of daily operations and escalation of communications•Mentoring•Evaluation and documentation of performance of nursing staff•Facilitate patient flow •Rounding for positive patient experience•Other duties as assigned per unit addendum

Clinic Charge RN Supervision:

**Please note that all tasks/responsibilities are assigned per the discretion of the manager**

  • Supervision of clinical teams. (RN, MA's, Clerical staff)
  • oAssist manager with PEPR's (Performance Evaluation) on all direct reports

    oTime & attendance (Edit time cards)

    oSupport staff schedules:

    §Approve requests for PTO and other time off etc.

    §Balance requests to maintain adequate staffing to meet patient safety standards of care

    §Collaborate with Manager/TL/DOS/Administrative Directors to assist with coordination of monthly clinic schedules, and other coverageas needed

    §Staffing Saturday clinics (if applicable)

    oSupport staff sick call process to coordinate staffing

    oConduct direct reports chart reviews

    oAdhere to the Accountability Based Performance (ABP) standards.

    oSupport and problem solve with providers and staff members when they have issues with other departments/staff/patients/providers

  • Clinic productivity
  • oReview data monthly and quarterly with manager to meet ACS productivity targets

    oTemplate management in collaboration with Clinic Leadership/DOS/Administrative Directors/DoN based on clinic access and communicates changes to the team. (If applicable)

  • Support coordination and orientation of any students or residents.
  • Support onboarding and orientation of all new clinic team members.
  • Coaches direct reports effectively in their use of visual management.
  • Patient Experience Initiatives: Leadership/ Patient rounding, provider rounding and AIDET observation/competency.
  • Proactively manage staff competency training.
  • oCsCAT RN

    oCsCAT MA

    oAny other clinic specific competencies

  • Adheres to Denver Health policies and procedures.
  • Know and follow compliance of DH Standards of Behavior.
  • Act as a role model for DH Standards of Behavior.
  • Track and document patient/staff rounding on a monthly basis (include in monthly meeting).
  • Adhere to standard work for monitoring Patient Experience Score.
  • Clinic administration:

    • Regular Clinic Meetings:
      • Monthly clinic team meetings
      • Daily Clinic Huddles
      • Clinic Manager Meetings
      • Charge Nurse Council Meeting
      • Regular provider meetings, if applicable
    • Monitor Quality measures, work with team to identify and initiate QI activities
    • Oversee resident clinic operations and participate in onboarding. (if applicable)
    • Communication of process changes to all staff members (including appreciation for impact on all clinic staff).
    • Collaborate with Nurse Manager, TL, and clerical supervisor to understand impact of changes on clinical care teams.
    • Review patient concerns and complaints with Nurse manager
    • Collaborate with Nurse Manager, TL, clerical supervisor, and clinic team for recruitment, retention, orientation and hiring of clinic support staff.
    • Collaborate, review and problem solve with Nurse Manager to address personnel issues/accountability based performance.
    • Shared responsibility withand Nurse manager, TL, and CS for:

    oClinic processes

    oPatient flow

    oTeam building

    oTeam meeting - setting agenda, conduct the meeting, etc.

    • Communicate and problem solve with ancillary departments (Pharmacy, Lab, Peds- ex. process for pt transfers, Security, IS, environment services)
    • Communicate and champion ACS priorities to all clinic staff.
    • Participation in Committees for the organization (optional)
    • Participate in Lean Events, as needed
    • Joint Commission readiness and regulatory compliance oversite (tracers)
    • Oversee and maintain clinic vaccine cold chain process (if applicable)

    Charge RN Tasks

    • Adhere to productivity standards
    • Request staff/float staff request
    • Plan/Run Regular meetings with the Nurse Manager and clerical supervisor
    • Organize clinic retreats
    • Implement initiatives
    • Collaborating/supporting the Nurse Manager with management decisions
    • Devising standard work for clinic with Nurse Manager
    • Present at Gemba meeting with Nurse Manager monthly. (Be prepared)
    • Conflict resolution (staff): managing teamwork, personnel, and clinic flow issues with clinic staff.
    • Monitor and adhere to Denver Health productivity targets.
    • Utilize Float Team standard work
    • Support community outreach (optional)
    • Monitor BI reports
    • Lean facilitation in the clinic (6S), if applicable
    • Structure and conduct team huddles
    • Time and Attendance (edit time cards), if applicable
    • Clinic administered medication management
    • Disseminate DH information appropriately
    • Monitor clinic and Nurse Manager Dash board in EPIC
    • Create structure and process for managing clinical work ques, if applicable
    • Attend other meetings as appropriate to your location and projects (optional).
    • Promote a culture of Trust Respect and Excellence
    • Collaborate with the Appointment Center and operations team to maintain clinic schedule guidelines and templates in accordance with departmental standard work.

Knowledge, Skills & Abilities

•Adherence to Standards of Professional Nursing Practice/ Process / Performance [ANA Standards addendum- signed] and accrediting body standards.•Strong understanding and display of the principals of customer service as it applies to patients, staff and the community•Ability to assist in identifying ways to promote quality patient-centric care and maintain Denver Health's high level of patient satisfaction. [Nursing Vision Statement]•Ability to work effectively in a team matrix environment. Ability to communicate clearly and effectively at all levels and in a cross functional environment.•Ability to work closely with multidisciplinary staff, charge nurses, clinical nurse educator(s), and Nursing Managers, providers,, executive leadership to provide care to patients with respect to their uniqueness using informed judgment, competence, individual qualifications, and collaboration with the health care team. •Ability to demonstrate an understanding of assessment findings as they relate to the disease process and continuum of care.•Supports compliance with national patient safety goals, accrediting agency standards, and quality initiatives.•Evaluates practice in relation to professional standards, statues, regulations, hospital and departmental policies, standards of care, and regulatory •Promotes quality care by redefining priorities for care based on evaluation of healthcare consumer/family response or changing condition.


Completion of an accredited nursing education program that satisfies the licensing requirements of the Colorado State Board of Nursing for Registered Nurses. •Bachelor's degree in Nursing (BSN) or actively pursuing with completion within 3 years of assuming the role required.

•Typically, a minimum of two (2) years of professional nursing experience in a patient care setting.


• Registered Nurse (Required) •American Heart Association (AHA) Basic Life Support for Health Care Provider Certification/CPR.

Work Type
Full time

Pay Range

Minimum: 32.88

Midpoint: 41.11

Maximum: 49.33

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.

As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.

Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."

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