Under minimal supervision, performs supervisory functions over professional nursing and support staff in an inpatient unit, specialty clinic, or treatment program in various patient care settings. Under general supervision, adheres to the American Nurses Association (ANA) standards of professional nursing and performance, and the ANA Code of Ethics (2015) to provide care to all patients. Applies critical thinking, evidence-based policies, procedures, guidelines and competence to collaborate with the health care team to promote excellence in patient safety and quality outcomes. Utilizes the Theory of Human Caring and Caritas in daily practice. "Jean Watson, PhD, RN, AHN-BC, FAAN, Founder / Director, Watson Caring Science Institute."
Oversite of department/unit for assigned shift including adherence to policyDelegation of duties amongst nursing and support staffPreparation of daily staffing assignmentsOversite of patient care, admissions and dischargesOversite of daily operations and escalation of communicationsMentoringEvaluation and documentation of performance of nursing staffFacilitate patient flow Rounding for positive patient experienceOther duties as assigned per unit addendum
Clinic Charge RN Supervision:
**Please note that all tasks/responsibilities are assigned per the discretion of the manager**
- Supervision of clinical teams. (RN, MA's, Clerical staff)
- Clinic productivity
- Support coordination and orientation of any students or residents.
- Support onboarding and orientation of all new clinic team members.
- Coaches direct reports effectively in their use of visual management.
- Patient Experience Initiatives: Leadership/ Patient rounding, provider rounding and AIDET observation/competency.
- Proactively manage staff competency training.
- Adheres to Denver Health policies and procedures.
- Know and follow compliance of DH Standards of Behavior.
- Act as a role model for DH Standards of Behavior.
- Track and document patient/staff rounding on a monthly basis (include in monthly meeting).
- Adhere to standard work for monitoring Patient Experience Score.
- Regular Clinic Meetings:
- Monthly clinic team meetings
- Daily Clinic Huddles
- Clinic Manager Meetings
- Charge Nurse Council Meeting
- Regular provider meetings, if applicable
- Monitor Quality measures, work with team to identify and initiate QI activities
- Oversee resident clinic operations and participate in onboarding. (if applicable)
- Communication of process changes to all staff members (including appreciation for impact on all clinic staff).
- Collaborate with Nurse Manager, TL, and clerical supervisor to understand impact of changes on clinical care teams.
- Review patient concerns and complaints with Nurse manager
- Collaborate with Nurse Manager, TL, clerical supervisor, and clinic team for recruitment, retention, orientation and hiring of clinic support staff.
- Collaborate, review and problem solve with Nurse Manager to address personnel issues/accountability based performance.
- Shared responsibility withand Nurse manager, TL, and CS for:
- Communicate and problem solve with ancillary departments (Pharmacy, Lab, Peds- ex. process for pt transfers, Security, IS, environment services)
- Communicate and champion ACS priorities to all clinic staff.
- Participation in Committees for the organization (optional)
- Participate in Lean Events, as needed
- Joint Commission readiness and regulatory compliance oversite (tracers)
- Oversee and maintain clinic vaccine cold chain process (if applicable)
- Adhere to productivity standards
- Request staff/float staff request
- Plan/Run Regular meetings with the Nurse Manager and clerical supervisor
- Organize clinic retreats
- Implement initiatives
- Collaborating/supporting the Nurse Manager with management decisions
- Devising standard work for clinic with Nurse Manager
- Present at Gemba meeting with Nurse Manager monthly. (Be prepared)
- Conflict resolution (staff): managing teamwork, personnel, and clinic flow issues with clinic staff.
- Monitor and adhere to Denver Health productivity targets.
- Utilize Float Team standard work
- Support community outreach (optional)
- Monitor BI reports
- Lean facilitation in the clinic (6S), if applicable
- Structure and conduct team huddles
- Time and Attendance (edit time cards), if applicable
- Clinic administered medication management
- Disseminate DH information appropriately
- Monitor clinic and Nurse Manager Dash board in EPIC
- Create structure and process for managing clinical work ques, if applicable
- Attend other meetings as appropriate to your location and projects (optional).
- Promote a culture of Trust Respect and Excellence
- Collaborate with the Appointment Center and operations team to maintain clinic schedule guidelines and templates in accordance with departmental standard work.
oAssist manager with PEPR's (Performance Evaluation) on all direct reports
oTime & attendance (Edit time cards)
oSupport staff schedules:
Approve requests for PTO and other time off etc.
Balance requests to maintain adequate staffing to meet patient safety standards of care
Collaborate with Manager/TL/DOS/Administrative Directors to assist with coordination of monthly clinic schedules, and other coverageas needed
Staffing Saturday clinics (if applicable)
oSupport staff sick call process to coordinate staffing
oConduct direct reports chart reviews
oAdhere to the Accountability Based Performance (ABP) standards.
oSupport and problem solve with providers and staff members when they have issues with other departments/staff/patients/providers
oReview data monthly and quarterly with manager to meet ACS productivity targets
oTemplate management in collaboration with Clinic Leadership/DOS/Administrative Directors/DoN based on clinic access and communicates changes to the team. (If applicable)
oAny other clinic specific competencies
oTeam meeting - setting agenda, conduct the meeting, etc.
Charge RN Tasks
Knowledge, Skills & Abilities
Adherence to Standards of Professional Nursing Practice/ Process / Performance [ANA Standards addendum- signed] and accrediting body standards.Strong understanding and display of the principals of customer service as it applies to patients, staff and the communityAbility to assist in identifying ways to promote quality patient-centric care and maintain Denver Health's high level of patient satisfaction. [Nursing Vision Statement]Ability to work effectively in a team matrix environment. Ability to communicate clearly and effectively at all levels and in a cross functional environment.Ability to work closely with multidisciplinary staff, charge nurses, clinical nurse educator(s), and Nursing Managers, providers,, executive leadership to provide care to patients with respect to their uniqueness using informed judgment, competence, individual qualifications, and collaboration with the health care team. Ability to demonstrate an understanding of assessment findings as they relate to the disease process and continuum of care.Supports compliance with national patient safety goals, accrediting agency standards, and quality initiatives.Evaluates practice in relation to professional standards, statues, regulations, hospital and departmental policies, standards of care, and regulatory Promotes quality care by redefining priorities for care based on evaluation of healthcare consumer/family response or changing condition.
Registered Nurse (Required) American Heart Association (AHA) Basic Life Support for Health Care Provider Certification/CPR. Active Registered Nurse (RN) License in the State of Colorado or a participating compact state. National board certification is a preference and encouraged for staff nurses.*Specialty certifications as required or recommended per unit. American Heart Association (AHA) Basic Life Support for Health Care Provider Certification/CPR. Active Registered Nurse (RN) License in the State of Colorado or a participating compact state. National board certification is a preference and encouraged for staff nurses.*Specialty certifications as required or recommended per unit.
Basic Life Support (BLS/CPR) from American Heart Association (Required)
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.
As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.