Under minimal supervision, the Nurse Manager performs managerial and leadership functions over professional nursing and support care team in various healthcare consumer care settings. Applies critical thinking, evidence-based policies, procedures, guidelines and competence to collaborate with the health care team to promote excellence in healthcare consumer safety and quality outcomes and independently works with the ACNO or Director to maintain departmental budget. Adheres to the American Nurses Association (ANA) standards of professional nursing practice / process and performance, and the ANA Code of Ethics (2015)* to provide care to all healthcare consumers. Applies critical thinking, evidence-based practices and competence to collaborate with the health care team to promote excellence in healthcare consumer safety and quality outcomes. Utilizes the Theory of Human Caring and Caritas in daily practice. "Jean Watson, PhD, RN, AHN-BC, FAAN, Founder / Director, Watson Caring Science Institute."
•Staff Management•Scheduling•Mentoring and recruitment•Departmental budget and operations•Records management•Case management and discharge planning •Patient safety and quality care•Policy development and revisions•Support and implementation of organizational initiatives and strategic planning•Promote positive patient experience•Promote employee engagement•Able to perform essential duties of direct reporting positions•Other duties as assigned per unit addendum*Nurse Manager level of leadership is defined by the scope of practice and span of control as measured in the Denver Health Nurse Leadership Tool (Denver Health Nurse Leadership Tool addendum)
Clinic Manager Supervision:
- Supervision of clinical teams. (RN, MA's, Clerical staff, Care Navigators, Social Workers, Health Educators, RNCC, Referral Coordinator, Ultrasound staff
- Clinic productivity
- Support Template oversight:(total scheduled, percent new appointments, converted visits and educator visit oversight).Adjust quarterly based on panel size analyses and productivity.
- Support coordination and orientation of any students or residents.
- Support onboarding and orientation of all new clinic team members.
- Coaches direct reports effectively in their use of visual management.
- Studer Initiative: Leadership/ Patient rounding, provider rounding and AIDET observation/competency.
- Ensure all licensure and CPR requirements are up to date for direct reports.
- Proactively manage staff competency training.
- Adheres to Denver Health policies and procedures.
- Know and follow compliance of DH Standards of Behavior.
- Act as a role model for DH Standards of Behavior.
- Track and document patient/staff rounding on a monthly basis (include in monthly meeting).
- Adhere to standard work for monitoring and posting Patient Experience Score.
- Regular Clinic Meetings:
- Management team (PM,TL and clerical supervisor)
- Monthly clinic team meetings
- Regular provider meetings
- Monitor Quality measures, work with team to identify and initiate QI activities
- Monitor performance on DH strategic indicators, work with TL/DOS/Administrative Directors and team to communicate these to staff (with visual management board) and develop interventions.
- Oversee resident clinic operation. (if applicable)
- Communication of process changes to all staff members -(including appreciation for impact on all clinic staff).
- Collaborate with TL/DOS/Administrative Directors/ADoN and clerical supervisor to understand impact of changes on clinical care teams.
- Budget:Assist in determining annual projections. (Specialty Managers)
- Review monthly reports with TL/DOS/Administrative Directors/ADoN
- Review patient concerns and complaints with TL/DOS/Administrative Directors/ADoN
- Collaborate with TL and clinic team for recruitment, retention, orientation and hiring of clinic support staff.
- Collaborate, review and problem solve with TL/ADoN/CS to address personnel issues/accountability based performance.
- Shared responsibility withand TL/DOS/ADoN and CS for:
- Clinic processes
- Patient flow
- Team building
- Team meeting - setting agenda, conduct the meeting, etc.
- Communicate and problem solve with ancillary departments (Pharmacy, Lab, Peds- ex. process for patient transfers, Security, IS, environment services)
- Attend buildingLeadership meetings (if applicable)
- Communicate and champion ACS priorities to all clinic staff.
- Participation in Committees for the organization (optional)
- Participate in RIEs/VSA as needed
- Joint Commission readiness and regulatory compliance over site
- Oversee and maintain clinic vaccine cold chain process
- Collaborate with Finance Team, TL/DOS/ADoN to maintain and monitor capital budget
oPEPR's (Performance Evaluation) on all direct reports
oTime & attendance
oSupport staff schedules:
§Approve requests for PTO and other time off etc.
§Balance requests to maintain adequate staffing to meet patient safety standards of care
§Collaborate with TL/DOS/Administrative Directors to coordinate monthly clinic schedules, and other coverageas needed
§Staffing Saturday clinics (if applicable)
oSupport staff and providers sick calls process (Coordinate with Clinic Leadership/DOS/Administrative Directors)
oMonitor and address SI reports within 7 business days
oConduct direct reports chart reviews
oAdhere to the Accountability Based Performance (ABP) standards.
oSupport and problem solve with providers when they have issues with other departments/staff/patients
o10% of management time should be devoted to supporting clinic staffing needs through direct patient care on unit
oManager must be able to perform essential duties direct reporting positions.
oReview data monthly and quarterly to meet ACS productivity targets
•Template management in collaboration with Clinic Leadership/DOS/Administrative Directors/ADoN based on clinic
oAccess and communicates changes to the team.
Knowledge, Skills & Abilities
•Adherence to Standards of Professional Nursing Practice/ Process / Performance [ANA Standards addendum- signed] and accrediting body standards.•Strong understanding and display of the principals of customer service as it applies to patients, staff and the community•Ability to assist in identifying ways to promote quality patient-centric care and maintain Denver Health's high level of patient satisfaction. [Nursing Vision Statement]•Ability to work effectively in a team matrix environment. Ability to communicate clearly and effectively at all levels and in a cross functional environment.•Ability to work closely with multidisciplinary staff, charge nurses, clinical nurse educator(s), and Nursing Managers, providers,, executive leadership to provide care to patients with respect to their uniqueness using informed judgment, competence, individual qualifications, and collaboration with the health care team. •Ability to demonstrate an understanding of assessment findings as they relate to the disease process and continuum of care.•Supports compliance with national patient safety goals, accrediting agency standards, and quality initiatives.•Evaluates practice in relation to professional standards, statues, regulations, hospital and departmental policies, standards of care, and regulatory •Promotes quality care by redefining priorities for care based on evaluation of healthcare consumer/family response or changing condition.
• Bachelor's Degree (Required) Completion of a nursing education program that satisfies the licensing requirements of the Colorado State Board of Nursing for Registered Nurses. Bachelor's degree in Nursing (BSN). Master's preferred. Five years of nursing experience; including two years nursing leadership experience preferred.
• Master's Degree
• Registered Nurse (Required) •Active Registered Nurse (RN) License in the State of Colorado or a participating compact state. •National board certification is a preference and encouraged for all nurse leaders.•*Specialty certifications as required or recommended per unit. All Certifications and Licenses required for this job must be kept current as a condition of continued employment•Active Registered Nurse (RN) License in the State of Colorado or a participating compact state. •National board certification is a preference and encouraged for all nurse leaders.•*Specialty certifications as required or recommended per unit. All Certifications and Licenses required for this job must be kept current as a condition of continued employment
• Basic Life Support (BLS/CPR) from American Heart Association (Required) •American Heart Association (AHA) Basic Life Support for Health Care Provider Certification/CPR. •American Heart Association (AHA) Basic Life Support for Health Care Provider Certification/CPR.
• Advanced Cardiac Life Support (Required) •Managers within the Maternal Child division are strongly recommended to carry the same specialty certifications that are held by staff. Certifications are as follows.•M/B requires completion and maintenance of NRP.•LD requires completion and maintenance of ACLS, NRP and NCC-EMF.•NICU requires completion and maintenance of NRP.•Peds/PICU requires completion and maintenance of ACLS and PALS •Managers within the Maternal Child division are strongly recommended to carry the same specialty certifications that are held by staff. Certifications are as follows.•M/B requires completion and maintenance of NRP.•LD requires completion and maintenance of ACLS, NRP and NCC-EMF.•NICU requires completion and maintenance of NRP.•Peds/PICU requires completion and maintenance of ACLS and PALS
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.
As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.