Technology Product Manager – Tax Compliance Solutions (TX or Remote)

Wolters Kluwer
Published
September 23, 2022
Location
Denver, CO
Category
Job Type

Description

Technology Product Manager - Tax Compliance Solutions

BASIC FUNCTION

The Technical Product Manager (TPM) Tax Compliance Solutions is responsible for translating vision and strategy for their initiatives and products into software solutions in partnership with product line managers, other technical product managers, user experience team and development team. The TPM works closely with customers to understand their needs, and test concepts and solutions. They also engage with internal stakeholders including sales, marketing, implementation, training and support teams to gather their customer insights and their own functional needs. The TPM brings the voice of customers and internal stakeholders to user experience and development teams, and, in close partnership with them, get the solution ready.

Some of the problems we are trying to solve with this role:

  • Serve as the Voice of the Customer with Wolters Kluwer technology, business and marketing teams

  • Work with customers and internal stakeholders to ideate on new solutions solving high-impact user problems

  • Define, deliver and execute roadmaps for the CCH Axcess platform

  • Build a robust backlog and roadmap based on market insights and data via intake and prioritization through multiple channels including National Accounts, Customer Support, Sales Teams and Professional Services

  • Deliver a powerful user experience for tax preparation across all segments supporting thousands of customers who depend on Wolters Kluwer solutions to delight their clients

Location: Coppell, TX or Remote

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Proactively seeks detailed understanding of vision, and near-term and long-term priorities for the CCH Axcess portfolio, including target customer segment(s), focus areas for the portfolio, success criteria and goals, etc.

  • Participate in customer interactions, in partnership with user experience team, to understand their unmet needs and test concepts and solutions throughout the development process

  • Gathers functional and non-functional requirements from product line managers, customers and internal stakeholders, including, marketing, sales, implementation, training and support teams

  • Translates functional and non-functional requirements into feature and user stories

  • Represents the voice of customers and internal stakeholders to user experience and development teams throughout the solution development process

  • Documents user acceptance criteria for all functional and non-functional requirements

  • Presents and explains the feature and user stories to the development team throughout the development process in all forums associated with Agile process

  • Facilitates quarterly development planning process (e.g., agile big room planning)

  • Partners with the development team to strike the right balance of scope, schedule and resources to maximize progress towards their portfolio goals

  • Ensures that the development team will have the written technical features and stories on time and prioritize development of those appropriately along with other user stories for the upcoming quarter

  • Partners with program/project manager to develop detailed project plans and closely track performance against those plans; convey progress, any deviations and impacts of those deviations to product line managers in a timely fashion

  • Sets iteration themes and assign prioritized user stories from the product backlog to the Scrum teams; participate in team planning meetings, and provides advice, clarification and guidance during the execution of each sprint

  • Inspects, and accepts or rejects completed work for the development sprint, and ensures new functionality meets the acceptance criteria

  • Ensures the product backlog is constantly prioritized to secure delivery of maximum business value

  • In partnership with project/program manager, partners with other technical product managers to manage dependencies and sets priorities across multiple teams

  • Develops subject matter expertise in relevant product domains, including features and functionality

  • Socializes progress and seeks inputs throughout the development process from all stakeholders, including, product line managers, marketing, sales, implementation, training and support teams

JOB QUALIFICATIONS

Education:

Bachelors degree from an accredited university, or equivalent experience

Experience:

  • 2 years of experience in product management for software products or 2 years internal Wolters Kluwer Tax and Accounting software technical experience with CCH Axcess Tax, CCH ProSystem fx Tax or CCH ATX Tax

  • 2+ years with Agile Scrum methodologies as a product owner/technical product manager preferred

  • 2+ years in product management of B2B enterprise SaaS software products preferred

  • 2+ years in one of these areas preferred 1) software solution development for Tax and accounting industry, 2) professional experience in CPA firm

Other Knowledge, Skills, Abilities or Certifications:

  • Experience driving all aspects of the software development lifecycle with development teams - iteration themes, backlog grooming, story mapping, user story creation and decomposition, retrospectives, etc.

  • Certified Scrum Product Owner or equivalent certifications

  • Pragmatic Marketing or equivalent certifications

  • Experience participating in or leading the product design process with user experience team and product architects

  • Experience leading customer interviews, concept testing and usability testing

  • Time management and project management

  • Proficiency in translating business requirements into technical requirements

  • Define acceptance criteria for functional and non-functional requirements

  • Negotiation and Influencing capability

  • Process orientation and data analysis with a focus on solutions and possibilities

  • Breaking down complex ideas into simple concepts

  • Demonstrate adaptability and align deliverables with strategy and priority

  • Nimble, quick to respond or adjust to situations

  • Disciplined professional who holds themselves and others accountable and collaborates with stake holders

  • Meeting facilitation and presentation

TRAVEL: Upto 25%

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Salary range: $63,840 - $91,200

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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